Can't sync my Runner 2 with Sports app through Bluetooth connection

GiulianaT

Hi all,

after the update of my sport watch Runner 2 I can't sync activity using the bluetooth connection. My smartphone is a Galaxy S8. Could you tell me which is the problem? Should I install an older version of the software in my watch?
Thank you

tfarabaugh

You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

GiulianaT

Thank you for your answer

I follow your instructions but I couldn't connect the watch to the phone. A message appears after the PIN code is filled in.. It seems like the watch is already connected to another phone.
I did the phone factory reset before the connection.
Any suggestions?
Thank you