Can i update my software?

yorkie876
yorkie876 Registered Users Posts: 5
Apprentice Traveler
edited September 2019 in MyDrive Connect
my tomtom sometimes sends me the wrong way?. HELP!.

Answers

  • DougLap
    DougLap Posts: 10,025
    Superuser
    Hi @yorkie876

    Is the device concerned the Start 42 you have commented on before?

    Can you give us more information on what you are doing and what the unit is doing. An example if possible.

    Doug
  • yorkie876
    yorkie876 Registered Users Posts: 5
    Apprentice Traveler
    It`s telling me to turn before i even get to the turn, well before the turn. It also sends me the wrong direction. I keep my maps up to date but that dosent help?...
  • DougLap
    DougLap Posts: 10,025
    Superuser
    Hi @yorkie876

    If you have not tried these already then I would start by doing a Soft reset. Ie When the unit is on ready to work Hold the On/Off button down for about 20 + seconds until you hear the drum roll sound then let the button go. The unit will restart.

    If that does not solve the problem then next option is a Factory Reset.


    Tap Menu (4 dots)
    Tap Settings
    Tap System
    Tap Reset Device.

    You will lose all you data ie Favourites, (My Places), and any POI and Route file added to the device. if the data is backed up on your account which you can log in on the My Drive Website then you can sync the data back to the unit after the rest. The Operating Software and Maps versions will not be affected by the Reset.

    If that does not resolve the problem then a call to customer services is the next step.

    Doug

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