TomTom MyDrive Connect- " Our servers are very busy press retry"

jacotomy
jacotomy Registered Users Posts: 1
New Traveler
I have been trying to download recommended updates for three days without success, all I get I get is " Our servers are very busy press retry" been doing that for three days. If the servers are down why not say so rather than make misleading claims that they are busy or is it just that the UK servers are inadequate. I have no problem downloading from other sites so the fault is not at my end.

Best Answers

  • KarlM
    KarlM Registered Users Posts: 10
    Apprentice Seeker
    Answer ✓
    Right, possible work around...

    By going to this folder (below), I managed to find the old MyDrive Connect app.

    C:\Users\YOUR-WINDOWS-USERNAME-HERE\AppData\Local\TomTom\HOME3

    I installed the older one, from 2018 and it SEEMS to be working far, far better than the new one. It did initially produce an error when updating (which already is an improvement over the current app). I retried and it worked.

    So far, I've only updated certain parts and it isn't seeming to want to update the maps themselves - but other updates HAVE worked - so far.

  • TTvia280
    TTvia280 Registered Users Posts: 1
    Novice Seeker
    Answer ✓
    Thank You
  • hjl
    hjl Registered Users Posts: 1
    New Traveler
    edited March 2020 Answer ✓
    Got the same problem. been like it for three days now.
    Just check the comment above from JeffGaines, and he is correct.
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    Answer ✓
    Hi
    @Downlands

    Right now there’s a problem with the Tomtom servers....
    I guess The fix is more likely on Monday than than Today....

    ATB YFM
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    Answer ✓
    Hi
    @hjl

    Right now there’s a problem with the Tomtom servers....
    I guess The fix is more likely on Monday than than Today....

    ATB YFM
  • valsyl
    valsyl Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    hi thank you lucify for your input and getting back to me
«13456

Answers

  • Russfender
    Russfender Registered Users Posts: 0
    New Traveler
    edited August 2019
    Go 5100
    How difficult is it to update TomTom sat navs!
    Took 6 hours to finally update it but next time I managed to get a computer to recognize the Sat Nav it says it needs updating again.

    Kept getting stuck on "checking" and "getting ready" took that long I gave up.

    Tried 4 different computers.
    Two different operation systems win 10, win 7.
    The latest version of My Drive and an older version of My drive.
    3 different USB leads, and every USB socket on all 4 computers.
    Keep getting the same faults, stuck on checking and getting ready.

    I've come to the conclusion that TomToms software is very flawed and virtually unworkable.

    Anyone else having the same problems?
    Thanks
    Russ
  • dhn
    dhn Posts: 33,382
    Superuser
    Try support on Monday:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • michelv_
    michelv_ Registered Users Posts: 5
    Apprentice Traveler
    Same here, reinstalled completely, now hoping that the 6% will change into 100%. How can we get myDrive to show more info than just 'waiting'???
  • Rextter
    Rextter Registered Users Posts: 2
    Apprentice Traveler
    Downloaded three updates the screen says 'checking' with three green dots. The screen has been like this for days and I have not been able to install an update for my device in months.
  • dhn
    dhn Posts: 33,382
    Superuser
    Get the FREEWARE version of Revo Uninstaller from here:
    https://www.revouninstaller.com/revo_uninstaller_free_download.html

    Completely uninstall MyDriveConnect from your computer.

    Get a fresh copy at tomtom.com/getstarted and install. Do NOT have your device connected to the computer during the installation.

    Connect your device to the computer. Open MyDriveConnect and log in (if necessary).

    Try again with updates.

    If no luck, call support:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • stevie28
    stevie28 Registered Users Posts: 13
    Legendary Explorer
    I have a Start 25 which updates no problem every time. I also have a GO5000 which is dreadful. Last time I updated, it corrupted my maps. I have currently been looking at "Getting ready ....." for 90 minutes. I've no idea what it's doing. Is it downloading? Is it stuck? How long will it take to complete, if it ever does?
    Come on TomTom! Why can't we have a progress bar like every other piece of software?
  • stevie28
    stevie28 Registered Users Posts: 13
    Legendary Explorer
    I unplugged my device and plugged it back again and that seemed to get it moving. 2 minutes left, it says. Let's hope it's true.
  • Gwailoleigh
    Gwailoleigh Registered Users Posts: 1
    New Seeker
    My tom tom is connected to My drive. The device says it's connected. My Mac says it's connected but My drive Connect stops at 'waiting for device'. Any help appreciated.
  • Gwailoleigh
    Gwailoleigh Registered Users Posts: 1
    New Seeker
    And I am using the devices USB cable.
  • lampard
    lampard Administrators Posts: 5,944
    Moderator
    Hi @Gwailoleigh

    Welcome to the Community! I can see that the updates went through fine yesterday on your device. This usually happens when the update is installing, but not properly reflected in MyDrive Connect. You can keep the device connected till the download fails/completes, you can check the status in the right bottom corner on MyDrive Connect.

    Regards, lampard
  • Lynnesears123_
    Lynnesears123_ Registered Users Posts: 2
    Apprentice Traveler
    My map download stalled after 60%. I tried everything,. Support said it was my computers anti virus and firewall. Then they said it was my providers limitations. I stopped anti virus, firewall my provider did something but it still stalled at 60%. Reading the above I uninstalled Mydriveconnect, reinstalled and this time it offered updates. After doing the updates, it then worked. God knows why!!! But thanks for the help given here.
  • Whooter
    Whooter Registered Users Posts: 1
    New Traveler
    After struggling for 4 days (and most of 3 nights!), each time waiting hours for my new updates to download - then fall over - I discovered this forum! I tried deleting files, voices etc as suggested by Tom Tom but to no avail. In the end I used the uninstaller suggested above, deleted MyDrive and reinstalled the latest version. It then took about 3 hours to download the new smaller European maps but it worked fine. No idea why there are so many instances of this same problem occurring but I think Tom Tom ought to seriously check it out as it just leads to a lot of customer dissatisfaction.
  • gordpope
    gordpope Registered Users Posts: 2
    Apprentice Traveler
    dhn wrote: »
    Get the FREEWARE version of Revo Uninstaller from here:
    https://www.revouninstaller.com/revo_uninstaller_free_download.html

    Completely uninstall MyDriveConnect from your computer.

    Get a fresh copy at tomtom.com/getstarted and install. Do NOT have your device connected to the computer during the installation.

    Connect your device to the computer. Open MyDriveConnect and log in (if necessary).

    Try again with updates.

    If no luck, call support:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Thank you dhn, this actually worked. No idea why.
  • Kenneth562019_
    Kenneth562019_ Registered Users Posts: 2
    Apprentice Traveler
    I just killed the app in Windows task manager and then restarted it, and then it started the update process...
  • Peterbear
    Peterbear Registered Users Posts: 1
    New Seeker
    As Kenneth562019 said this (I just killed the app in Windows task manager and then restarted it, and then it started the update process).
    I did this and it worked for me too, after waiting 90mins for it do its checking.
    TomTom get your act together or I will use the Garmin that came with the car.
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @jacotomy

    I just done the updates for my Start25 to check the functioning of the TomTom servers.

    For a connection problem with the message "Busy servers" often a clean installation with a fresh copy of My Drive Connect (MDC) solves the problem.

    Try to do that:
    With your device Not connected to the PC:
    1/ Uninstall MDC, accept the removal of downloads in the popup window.
    2/ "Restart" your PC (Not Shut down or Sleep)
    3/ Download and install the last version MDC, take it here:
    - On this page, at the bottom, the green button "Download for ...":
    https://www.tomtom.com/en_gb/mydrive-connect/
    - In the popup window, keep ticked at least "Download updates on my computer (recommended)"
    4/ "Log in" with your email and password in MDC.
    5/ Connect your device.

    Regards.
  • VikramK
    VikramK Administrators Posts: 13,718
    Moderator
    Hi @jacotomy

    Did you get this resolved already?

    We are trying to get some log files to investigate the issue better and so I wanted to check.

    Regards
    Vikram
  • mikethebike3
    mikethebike3 Registered Users Posts: 3
    Neophyte Traveler
    Culprit in my case was my VPN: downloads would go through OK, but then it got stuck on "checking" for ages until I realised. Disconnected my VPN and everything started working correctly.
    I thought I'd have learned this by now!
  • lioness
    lioness Registered Users Posts: 17
    Master Explorer
    So if you Uninstall and then reinstall MD Connect, it works. This is the third time I have had to do that. This can't be right?
  • HerbEppel
    HerbEppel Registered Users Posts: 5
    Apprentice Traveler
    MyDrive Connect tells me there are 3 updates available for my GO LIVE 825, i.e. "QuickGPSfix", "Map Share community map update" and "Speed camera updates Europe – 1.5 years", but the update keeps failing.

    MyDrive Connect comes up with this message:
    "Our servers are very busy right now
    Click Retry a few times until you are connected. If that doesn't work, close MyDrive Connect and start it again."

    Have tried umpteen times during the last couple of days, without success. Thanks in advance for your comments/suggestions.
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    Posts: 15,548 Superusers
    December 2019
    Hi
    @HerbEppel

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074

    ATB YFM
  • HerbEppel
    HerbEppel Registered Users Posts: 5
    Apprentice Traveler
    Hi @YamFazMan

    Thanks for your helpful reply, I'll try that in due course, if the issue persists 👍
  • Lardprao
    Lardprao Registered Users Posts: 5
    Apprentice Traveler
    I’ve done the uninstall but it’s still not updating. Keeps saying there’s no internet but there is??
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    edited January 2020
    Hi
    @Lardprao

    Did you follow the method in my post ???
    Especially bulletpoint (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)

    PS... Are there error messages displayed on the GO Live 825

    ATB YFM
  • Sparks999
    Sparks999 Registered Users Posts: 7
    Apprentice Traveler
    edited January 2020
    I bought speed camera updates in October now I find myself buying it again, waiting for device to connect to tomtom connect stuck for the last 2 hrs. frustrated to say the least