real problems after GPS update

chippychip
chippychip Registered Users Posts: 1
Apprentice Seeker
edited September 2019 in RIDER
Hi, I'm having real problems with my rider V Since I received an email notifying of a new update to sort out the GPS WRNO problems, I updated my TomTom, as instructed. However, I'm now experiencing problems with the device after updating - it struggles to find a GPS signal, and loops into an endless "boot" never finding the GPS signal at all! It really struggles to find a valid signal, and keeps on looping! Is there a way, to reinstall the operating system for my rider?
The details for my TomTom are as below:

version: TomTom rider (2013)
TomTom Home Software version on device: 2.11.8.600
Device Code = AK7SLA2JT2
Serial number = K4xxxxAxxxxx

Many thanks

Graham Chapman

Mod edit: Please do not post any personal information on a public forum!
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