Downloading navcore update on my Blue &Me

Spider696

I'm trying to update my TomTom Blue &Me
All the choices are grayed out and it tells me to download Navcore first.
This is not an option and I can't find anywhere to download it from.
My device won't work now as it can't find GPS
That is why I'm trying to update it.
Can you help as It's been like this for months now.

LAURE123

Hi @Spider696

Look at this topic, I think a situation similar to yours for the update of your "Blue & Me".
https://discussions.tomtom.com/en/discussion/comment/1650496/#Comment_1650496

You untick all items except Siracusa + QickGPSfix. You download both at the same time.
"Siracusa" ==> it's your NavCore, for Italian car brand.
"QuickGPSfix" ==> can't be unticked, never.

For MyDrive Connect if you have the message "Busy server" do a clean installation of the software.
See here how to do:
https://discussions.tomtom.com/en/discussion/1117313/server-busy-error-while-downloading-maps

For the first connection with the satellites what I did with my own device:
https://discussions.tomtom.com/en/discussion/comment/1640993/#Comment_1640993

Regards.

LAURE123

Hi @Spider696

Look at this topic, I think a situation similar to yours for the update of your "Blue & Me".
https://discussions.tomtom.com/en/discussion/comment/1650496/#Comment_1650496

You untick all items except Siracusa + QickGPSfix. You download both at the same time.
"Siracusa" ==> it's your NavCore, for Italian car brand.
"QuickGPSfix" ==> can't be unticked, never.

For MyDrive Connect if you have the message "Busy server" do a clean installation of the software.
See here how to do:
https://discussions.tomtom.com/en/discussion/1117313/server-busy-error-while-downloading-maps

For the first connection with the satellites what I did with my own device:
https://discussions.tomtom.com/en/discussion/comment/1640993/#Comment_1640993

Regards.

Spider767

Laure123.
Thank you it’s worked.
I really appreciate your help. I’m back in action 🙂

LAURE123

Hi @Spider767

You're welcome. Glad that everything went well for you. 🙂

Regards.