RUNNER CARDIO 2 strap

bertrand40

the bracelet broke 5 times in the same way the last time on 5/4/19 he was replaced under warranty I was told it was guaranteed 6 months ........ he just broke and I can not get his replacement by TOMTOM it is unacceptable what can I do ?

tfarabaugh

TomTom Sports went out of business almost 2 years ago and ceased all production and may be out of straps. You have to get in touch with them through chat to make the request and see what they have in stock. If they are no longer offering replacements so your only option is to buy one off Amazon or another third party seller or move on to another watch.

To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us (only available after hours) or Chat (only available in business hours in India). There is no longer phone support available for the sports lineup.

bertrand40

le bracelet a cassé 5 fois de la même manière
la dernière fois le 5/4/19
il m'a été remplacé sous garantie
on m'a dit qu'il était garanti 6 mois ........
il vient de casser et je ne parviens pas à obtenir son remplacement par TOMTOM
c'est inadmissible
que puis je faire ?

tfarabaugh

TomTom Sports went out of business almost 2 years ago and ceased all production and may be out of straps. You have to get in touch with them through chat to make the request and see what they have in stock. If they are no longer offering replacements so your only option is to buy one off Amazon or another third party seller or move on to another watch.

To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us (only available after hours) or Chat (only available in business hours in India). There is no longer phone support available for the sports lineup.

frank_af

See my post on broken bracelets
: https://discussions.tomtom.com/fr/discussion/1123208/tomtom-runner-2-et-3-bracelet-casses#latest

Debesac

Mon bracelet acheté il y a moins d'un an vient de cassé . Est-ce qu'il est sous garantie

tfarabaugh

Debesac wrote: »

Mon bracelet acheté il y a moins d'un an vient de cassé . Est-ce qu'il est sous garantie

Straps only have a six month warranty and there are none left in stock as far as I can tell (they ceased production over 2.5 years ago). You will need to look on third party sites for them,

PtiteMamy12-

Apparemment la qualité des bracelets est récurrente. Ayant acheté ma montre il y a un an et demi, le vendeur aurait du me dire que la production s'était arrêtée et de ce fait, trouver un bracelet en cas de casse serait difficile. Commercialement, c'est inadmissible pour une société comme TOMTOM d'agir ainsi.

tfarabaugh

PtiteMamy12- wrote: »

Apparemment la qualité des bracelets est récurrente. Ayant acheté ma montre il y a un an et demi, le vendeur aurait du me dire que la production s'était arrêtée et de ce fait, trouver un bracelet en cas de casse serait difficile. Commercialement, c'est inadmissible pour une société comme TOMTOM d'agir ainsi.

They went out of business over 3 years ago and a minimum of research prior to buying your watch would have told you that. While it would have been nice of the seller to mention it, it is on you to make sound buying decisions. TT ceased production when they went out of business and there are no longer original straps available. You need to look on third party sites like eBay, Amazon, etc. for knockoffs or used ones.