Mydrive Connect 'no internet connection'

Daniel_Fu

I am using a TomTom Rider, connected with TomTom's USB cable on my Surface with Windows 10. I can start Mydrive Connect, my Rider is connected and the SW wants to start updating. After 10-15 seconds the connection is interrupted, updating stops and Mydrive Connect tells me 'no internet connection'.
When I unplug TomTom from USB and plug it in again, it immediately opens mydrive, tells me Rider is connected, but only for a couple of seconds.
Now I assume this is not a problem with neither my internet connection - because after that message I can surf and do everything on the internet - nor with USB? Someone has seen this?

Thanks
Daniel

Daniel_Fu

I found the solution within the German TomTom Support forum :-).

And how it goes: within the couple of seconds where the device is properly connected, reboot the machine while leaving TomTom connected and mydrive connect running. It looks that this can sort out some issues Microsoft may having with their special USB configuration of their Surface 3, 4 and Pro devices.

Daniel

Daniel_Fu

I found the solution within the German TomTom Support forum :-).

And how it goes: within the couple of seconds where the device is properly connected, reboot the machine while leaving TomTom connected and mydrive connect running. It looks that this can sort out some issues Microsoft may having with their special USB configuration of their Surface 3, 4 and Pro devices.

Daniel

Alibalibee

It worked! Thank you. My TomTom Go 5000 has been driving me nuts. You start to update the maps, it removes the old amps and then freezes and says the internet connection has been lost. I've spent hours fiddling with settings and googling solutions. But this worked for me!!! Vielen dank Germany and Daniel! Ich liebe dich!!

fadi25170

Hello,

I tried this solution but I only succeeded to download the maps. When the installation runs, Mydirve disconnects and displays the message "No Internet Connection" again. It is incredible.

Rincewind65

Hi,
This was driving me nuts, especially when trying to update the maps on my Rider400 and my daughters Go600 via my Surface (worked OK on my PC)
Well I restarted it and connected my TomTom and as soon as it started downloading the update I restarted the Surface, allowing it to boot up with the TomTom still connected, (did it twice just for good measure). Seems to have cured the problem as i've just updated without a hitch. Before this the error was popping up every 20 seconds or so, while the deice was connected, even if it wasn't actively updating.
Thanks Daniel_Fu for the solution.

YamFazMan

Hi
@Daniel_Fue
@Alibalibee
@fadi25170
@Rincewind65

Re "Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"

Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed
________________________________

Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show
See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

Laptop users also see Note (1) & (2)
Note... (1) My Linx 10/10 Win10 Tablet has exactly the same problems as the surface Pro devices... I had to edit the Registry to activate the advanced setting in the Power Menu
Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu
See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

ATB YFM