New GO 520.....do I have to purchase additional maps now?

SGAUMOND

I bought the GO 520 for a trip to Italy next week, and thought when I bought it, it included worldwide maps. Am wondering, now, if I have to purchase any maps other than the USA/Canada/Mexico maps, since I am based in the USA? I need to resolve this quickly.....leaving in 5 days..... yikes!

YamFazMan

Hi
@SGAUMOND

SGAUMOND wrote: »

I bought the GO 520 for a trip to Italy next week, and thought when I bought it, it included worldwide maps. I am wondering, now, if I have to purchase any maps other than the USA/Canada/Mexico maps, since I am based in the USA? I need to resolve this quickly.....leaving in 5 days..... yikes!

'NO' the device has Free Lifetime World maps
When purchased you have the Map of the Sales Area/country of where the device was purchased
You install the other required Map/s from the Tomtom Cloud
Have you set up your Tomtom Account

@VikramK or @lampard the Forum Moderators can check your Account status in the Morning....
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The NAV5 (Wi-Fi) devices like you’re Go 520 normally update using Wi-Fi...

TomTom Video... Updating your navigation device using Wi-Fi®



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
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If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
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Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


ATB YFM

SGAUMOND

Yes, I'm connected to WIFI and have a TomTom MyDrive account and am logged in..... do I need to contact the moderators you mentioned, or will they see my question through this blog? Sorry....new to this!

VikramK

Hi @SGAUMOND

Welcome to the community!

I reviewed your account and I can confirm that you have World Maps active.

If you go to the Main menu- Settings- Maps-Add a map(here you will see the list of available world maps)

Regards
Vikram