Traffic disconnected

MariusNeagu Registered Users Posts: 1
Novice Seeker
edited September 2019 in TomTom Services

I have a TT Go 6250 pro with life time traffic, speed cameras and map updated.
My Traffic is getting disconnected and not coming back, even after I reset the device.
This is almost 3rd week. What is going on?
After reset, it s connecting to traffic, then is getting disconnected again and not coming back.

My device serial number is : ZA2238I00403v73kgbru564j.jpg


  • Gazibarev
    Gazibarev Registered Users Posts: 95
    Supreme Navigator
    Welcome to the club. I have the same problem. 2 days work fine... 2 days every hour restart to get connection. Still not solved.
  • VikramK
    VikramK Administrators Posts: 13,815
    Hello both

    If you have already done a factory rest then please contact customer service. They will be able to check the SIM status and advise accordingly.

    Also let them know what is the current GPRS status and your current location when you saw the connectivity failure.

  • gog696
    gog696 Registered Users Posts: 1
    New Seeker
    the same navigator does not work traffic anywhere! only by phone ...

    Mod edit: Machine translated(Ukrainian)
  • YamFazMan
    YamFazMan Posts: 20,832
    edited February 2020
    gog696 wrote: »
    таки самий навігатор непрацює трафік взагалі ніде! тількі через телефон...

    Google translate....
    The same navigator does not work traffic anywhere! only by phone .