TomTom Watch stopped uploading runs

gstriph
gstriph Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
Hi My watch just stopped uploading runs to Tom Tom Sports Connect (mysports.tomtom.com). I don't get any error message. It connects ok -- I get the GPS updates for example. On the settings page, I pass the connection test. My watch software is 1.8.52 and the serial number is HC62831XXXXX (gotten from the computer rather than the watch). It's connected to a Mac running El Capitan OS X 10.11.6 - can't go much farther as it is an old Mac. Thanks for any help.
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Answers

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,205
    Community Manager
    There is probably a broken activity file stuck on your watch that's preventing newer activity files fro uploading. A reset in the settings of TomTom Sports Connect usually fixes this.

    I altered the serial number in your post to not show personal data.