My Places and My Routes not showing up in TomTom GO for Android

RobRoye Registered Users Posts: 2
Apprentice Seeker
Downloaded GO on a new phone and downloaded the map I wanted. Went to "Restore Purchases" and did that successfully. Shows my account and expiration of the subscription. Only problem is that it is not syncing any of my information such as Home, Work, My Places, and My Routes.

I kinda need those.

Any ideas as to why it is not syncing? TIA


  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    edited September 2019
    That information is not held in your subscription account. If you still have access to your old phone you should synchronize it to My Drive (in the Menu / TomTom Services setting). Then any other devices such as your newer phone will also be able to synchronize and share those places, again via My Drive.
  • eddydc
    eddydc Registered Users Posts: 298
    Exalted Navigator
    I'm trying to put an OV2 on my phone via this way and I don't see any option to synchronize. Is this normal?
  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    You can upload an OV2 in MyDrive under -> My Places -> POI Files -> Import POI File