Speed cameras have disappeared from Smart Media system

mistergiles

I have a Smart car less than one year old with Tom Tom Live services including speed cameras. About a month ago the speed cameras just disappeared from the system and I no longer get any warnings. As the car came with 3 years of Live services included, why have the speed cameras just stopped working? The icon is greyed out now when I go into Live services on the system

lampard

Hi @mistergiles

Welcome to the Community! There were multiple expired speed camera downloads in the queue for your device to download which I removed now. Please follow the steps suggested by Lochfrass here to restart the fresh download again. Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed.

Best order to update 1 by 1: (if offered)

• QuickGPSfix / Navcore (if these updates are offered, they cannot be de-selected)
• Map
• Speed Cameras (One country at a time depending on the network connection)
• Voices

Once the camera updates are installed successfully, please plan a route and give it a test run to see if the camera alerts are working again.

Regards, lampard

mistergiles

thanks for the advice. however, I couldn't follow the steps suggested by Lochfrass as they don't apply to my device - I have a built-in Smart media system which uses Smart Media Connect software to update the SD card on my computer; there was no HOME3 folder on my computer as described, and I have no way of re-setting the navigation device as it is built-in to my car. I've updated my content using Smart Media connect, but there was no mention of speed cameras, and they don't appear in My Content screen. Any other suggestions?

lampard

Hi mistergiles,

Please see my response here: https://discussions.tomtom.com/en/discussion/comment/1670680/#Comment_1670680

Regards, lampard