Issue with updating my device.
Coramor
Posts: 2 [Apprentice Traveler]
Hi Folks.
I have had an e-mail to say an update is available. On logging into my drive I can see there is an EU Map, UK map and Speed camera update available for my TOM TOM Rider. But i am unable to select the updates and when I try to connect my device, I get a pop up saying I need an updated driver and that I require to pay for the update. My device will not connect and I can not update it. I haven't had this issue before. Whats going on?
Regards
Alan.
I have had an e-mail to say an update is available. On logging into my drive I can see there is an EU Map, UK map and Speed camera update available for my TOM TOM Rider. But i am unable to select the updates and when I try to connect my device, I get a pop up saying I need an updated driver and that I require to pay for the update. My device will not connect and I can not update it. I haven't had this issue before. Whats going on?
Regards
Alan.
0
Best Answers
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VikramK
Posts: 11,581 
Moderator
Hi @Coramor
Welcome to the community!
The subscriptions look fine on your account.
Could you try reinstalling MyDrive Connect and try again?
The latest version can be downloaded here- https://uk.support.tomtom.com/app/answers/detail/a_id/12428/
Regards
Vikram6 -
Coramor
Posts: 2 [Apprentice Traveler]
Thank you Vikram. I should have mentioned in my last communication, that I had been able to update my wife's TomTom Start without any problems. So I think the My Drive Connection was ok.
However, This morning I did as you suggested and uninstalled My Drive connect, and re-installed it. I also used a different cable. This time it worked. I didn't get the popup asking for Driver update to be carried out first either. FYI the update was a Slimware.com and the update was Driver update Notification.
Thank you for your very quick response to my query. Much appreciated.
Alan1
Answers
Welcome to the community!
The subscriptions look fine on your account.
Could you try reinstalling MyDrive Connect and try again?
The latest version can be downloaded here- https://uk.support.tomtom.com/app/answers/detail/a_id/12428/
Regards
Vikram
However, This morning I did as you suggested and uninstalled My Drive connect, and re-installed it. I also used a different cable. This time it worked. I didn't get the popup asking for Driver update to be carried out first either. FYI the update was a Slimware.com and the update was Driver update Notification.
Thank you for your very quick response to my query. Much appreciated.
Alan