Issue with updating my device. — TomTom Community

Issue with updating my device.

CoramorCoramor Posts: 2 [Apprentice Traveler]
Hi Folks.
I have had an e-mail to say an update is available. On logging into my drive I can see there is an EU Map, UK map and Speed camera update available for my TOM TOM Rider. But i am unable to select the updates and when I try to connect my device, I get a pop up saying I need an updated driver and that I require to pay for the update. My device will not connect and I can not update it. I haven't had this issue before. Whats going on?
Regards
Alan.

Best Answers

  • CoramorCoramor Posts: 2 [Apprentice Traveler]
    edited September 2019 Accepted Answer
    Thank you Vikram. I should have mentioned in my last communication, that I had been able to update my wife's TomTom Start without any problems. So I think the My Drive Connection was ok.
    However, This morning I did as you suggested and uninstalled My Drive connect, and re-installed it. I also used a different cable. This time it worked. I didn't get the popup asking for Driver update to be carried out first either. FYI the update was a Slimware.com and the update was Driver update Notification.
    Thank you for your very quick response to my query. Much appreciated.
    Alan

Answers

  • CoramorCoramor Posts: 2 [Apprentice Traveler]
    edited September 2019 Accepted Answer
    Thank you Vikram. I should have mentioned in my last communication, that I had been able to update my wife's TomTom Start without any problems. So I think the My Drive Connection was ok.
    However, This morning I did as you suggested and uninstalled My Drive connect, and re-installed it. I also used a different cable. This time it worked. I didn't get the popup asking for Driver update to be carried out first either. FYI the update was a Slimware.com and the update was Driver update Notification.
    Thank you for your very quick response to my query. Much appreciated.
    Alan
Sign In or Register to comment.

Who's Online in this Category0