error "Problem with map you cannot use this map on this device" — TomTom Community

GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)

error "Problem with map you cannot use this map on this device"

psychowheeliepsychowheelie Posts: 2 [New Seeker]
edited September 2019 in GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)
Formatted my tomtom xl30 because of a corrupted file.... Put everything back using TOMTOM HOME 2 and now, after the setup, it keeps showing me the "problem with map you cannot use this map on this device" message and I cannot get acces to my map (USA-Canada which is oem map, never needed or installed any other).
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Best Answer

  • VikramKVikramK Posts: 10,257 Moderator
    Accepted Answer
    Hi @psychowheelie

    Welcome to the community!

    Map activated for your device.

    Just remove the existing map first and then download a fresh version offered for download using TomTom HOME.

    Regards
    Vikram

Answers

  • psychowheeliepsychowheelie Posts: 2 [New Seeker]
    Formatted my tomtom xl30 because of a corrupted file.... Put everything back using TOMTOM HOME 2 and now, after the setup, it keeps showing me the "problem with map you cannot use this map on this device" message and I cannot get acces to my map (USA-Canada which is oem map, never needed or installed any other).
  • VikramKVikramK Posts: 10,257 Moderator
    Accepted Answer
    Hi @psychowheelie

    Welcome to the community!

    Map activated for your device.

    Just remove the existing map first and then download a fresh version offered for download using TomTom HOME.

    Regards
    Vikram
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