error "Problem with map you cannot use this map on this device"

psychowheelie
psychowheelie Registered Users Posts: 2
New Seeker
edited September 2019 in Devices using TomTom HOME
Formatted my tomtom xl30 because of a corrupted file.... Put everything back using TOMTOM HOME 2 and now, after the setup, it keeps showing me the "problem with map you cannot use this map on this device" message and I cannot get acces to my map (USA-Canada which is oem map, never needed or installed any other).

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @psychowheelie

    Welcome to the community!

    Map activated for your device.

    Just remove the existing map first and then download a fresh version offered for download using TomTom HOME.

    Regards
    Vikram

Answers

  • psychowheelie
    psychowheelie Registered Users Posts: 2
    New Seeker
    Formatted my tomtom xl30 because of a corrupted file.... Put everything back using TOMTOM HOME 2 and now, after the setup, it keeps showing me the "problem with map you cannot use this map on this device" message and I cannot get acces to my map (USA-Canada which is oem map, never needed or installed any other).
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @psychowheelie

    Welcome to the community!

    Map activated for your device.

    Just remove the existing map first and then download a fresh version offered for download using TomTom HOME.

    Regards
    Vikram