So dissapointed - Go 620 WIFI update just useless — TomTom Community

So dissapointed - Go 620 WIFI update just useless

Hi everyone,

I just recently bought a TomTom 620 Wifi in a good discount on Amazon UK, but I am so dissapointed and I am considering returning the device.

Since day one getting any updates or maps installed is such a pain, I can't install the Europe maps because the download just takes forever, after 4 hours was still on 5%, really????

I was wondering if this is normal and It seems it is, there is a lot of reports of the same issue both here and around the web.

Can't teel if this is an issue with TomTom servers/service or actually the WIFI adapter used by TomTom Go 620 that is really bad.

I am sure this is not my internet, I have tried a few different Wi-fi's and the same happens, also this was an upgrade from a very old TomTom Go 500 which updated via cable with no issues, the download was happening fine from mydrive connect app.

What can I do to make the device not useless?

Thanks, appreciate any replies in advance.
NF

Answers

  • YamFazManYamFazMan Posts: 14,976 Superusers
    edited September 4
    Hi
    @djinuno

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...[/b

    I've never seen a Wi-F1 speed above 72 mbps displayed on my Go 6200...
    I guess that s the Max Download speed of the NAV5 (Wi-Fi) devices....

    I'm using a Win10 PC hardwired to Modem Virgin Media 110 Mb/s
    I updated the Full Europe map v1035 size 8+GB
    Oviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option.... (Option (2) ... In my post below)
    NAV5 (Wi-Fi) Devices update on the fly i.e... No Download/Upload/Install

    I'm happy with an 8+GB Map update in 23Mins 24secs (Stopwatch)
    ______________________________

    TomTom Video... Updating your navigation device using Wi-Fi®


    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
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    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
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