Unable to update map

Cirion Registered Users Posts: 10
Master Explorer
I have a TomTom RIDER 500 and it is stuck on Europe 1015.9163.
I can not delete Europe 1015.9163 since it is the only map on the device.
I can not add maps.

I have tried to factory reset it, but it is still unable to update the map.
I have added a 32GB SD card and formattedit.
So now when I press add map, is says "Available space 31.84GB

There are no maps to add.

I have tried connecting to my phone, to wifi and mydrive connect.
Mydriveconnect tells me that I can use wifi.

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