Unable to update map
Cirion
Posts: 10 [Master Explorer]
I have a TomTom RIDER 500 and it is stuck on Europe 1015.9163.
I can not delete Europe 1015.9163 since it is the only map on the device.
I can not add maps.
I have tried to factory reset it, but it is still unable to update the map.
I have added a 32GB SD card and formattedit.
So now when I press add map, is says "Available space 31.84GB
There are no maps to add.
I have tried connecting to my phone, to wifi and mydrive connect.
Mydriveconnect tells me that I can use wifi.
I can not delete Europe 1015.9163 since it is the only map on the device.
I can not add maps.
I have tried to factory reset it, but it is still unable to update the map.
I have added a 32GB SD card and formattedit.
So now when I press add map, is says "Available space 31.84GB
There are no maps to add.
I have tried connecting to my phone, to wifi and mydrive connect.
Mydriveconnect tells me that I can use wifi.
0
Best Answer
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VikramK
Posts: 10,906 
Moderator
Hi Cirion
Thanks for the PM.
The subscription for your device have been fixed. Just do a soft reset and check for updates.
Regards
Vikram5
Answers
Superuser
Maybe @VikramK or @lampard can check your account and see why you are not offered updates.
Doug
Could you send me the serial number of your device through a PM please?
Thanks for the PM.
The subscription for your device have been fixed. Just do a soft reset and check for updates.
Regards
Vikram