Unable to update map

Cirion

I have a TomTom RIDER 500 and it is stuck on Europe 1015.9163.
I can not delete Europe 1015.9163 since it is the only map on the device.
I can not add maps.

I have tried to factory reset it, but it is still unable to update the map.
I have added a 32GB SD card and formattedit.
So now when I press add map, is says "Available space 31.84GB

There are no maps to add.

I have tried connecting to my phone, to wifi and mydrive connect.
Mydriveconnect tells me that I can use wifi.

VikramK

Hi Cirion

Thanks for the PM.

The subscription for your device have been fixed. Just do a soft reset and check for updates.

Regards
Vikram

DougLap

Hi @Cirion

Maybe @VikramK or @lampard can check your account and see why you are not offered updates.

Doug

Cirion

Cirion

VikramK

Hi @Cirion

Could you send me the serial number of your device through a PM please?

Cirion

Pm sendt

VikramK

Hi Cirion

Thanks for the PM.

The subscription for your device have been fixed. Just do a soft reset and check for updates.

Regards
Vikram

Cirion

Thanks! My device is updating now