TomTom Go 920 Problem

ampthetex
ampthetex Registered Users Posts: 5
New Seeker
edited February 28 in Map purchase & installation
I connected my old TomTom 920 to see if any update was available, it did what it did and now everytime I turn it on, it says Problem with map, You cannot use this map on this device : Western_Europe-885 :(

Ive tried reset button etc, but just cant even revert it back to how it was????, help please.

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,722
    Moderator
    edited September 2019 Answer ✓
    Hi ampthetex

    I am not sure if its because of age of your device.

    Could you try a clear re installation of TomTom HOME. May be using revouninstaller will help.

    A fresh copy of the application can be downloaded here-https://uk.support.tomtom.com/app/answers/detail/a_id/7448

    Please avoid sharing screen shots which contain personal or private information. I have edited both the screen shots above.

    Regards
    Vikram

Answers

  • dhn
    dhn Posts: 33,382
    Superuser
    Hopefully @VikramK will see your post and reactivate the map. Check back.
  • VikramK
    VikramK Administrators Posts: 13,722
    Moderator
    edited September 2019
    Hi @ampthetex

    Welcome to the community!

    Map reactivated.

    Connect the device to TomTom HOME and remove the existing map first. Then check for updates, a fresh version of the map should be offered for download. Install it :)

    Regards
    Vikram
  • ampthetex
    ampthetex Registered Users Posts: 5
    New Seeker
    edited September 2019
    Hi, I removed map off device, but when I go to the update bit nothing shows in it.

    bnu0alxfmirr.jpg


    Mod edit: Please don't post private or personal information on a public forum.Thanks!

  • ampthetex
    ampthetex Registered Users Posts: 5
    New Seeker
    There is no map pack for me to redownload :(
  • ampthetex
    ampthetex Registered Users Posts: 5
    New Seeker
    VikramK wrote: »
    Hi @ampthetex

    Welcome to the community!

    Map reactivated.

    Connect the device to TomTom HOME and remove the existing map first. Then check for updates, a fresh version of the map should be offered for download. Install it :)

    Regards
    Vikram

    I cant see it?

  • VikramK
    VikramK Administrators Posts: 13,722
    Moderator
    @ampthetex

    Could you do a soft reset and check again, please?

    Thanks,
    Vikram
  • ampthetex
    ampthetex Registered Users Posts: 5
    New Seeker
    edited September 2019
    VikramK wrote: »
    @ampthetex

    Could you do a soft reset and check again, please?

    Thanks,
    Vikram

    Hi Vikram, I just tried that, I just keep getting this;

    cd75a7kg9nnz.jpg

  • VikramK
    VikramK Administrators Posts: 13,722
    Moderator
    edited September 2019 Answer ✓
    Hi ampthetex

    I am not sure if its because of age of your device.

    Could you try a clear re installation of TomTom HOME. May be using revouninstaller will help.

    A fresh copy of the application can be downloaded here-https://uk.support.tomtom.com/app/answers/detail/a_id/7448

    Please avoid sharing screen shots which contain personal or private information. I have edited both the screen shots above.

    Regards
    Vikram
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