How to fix scratched glass on the watch? — TomTom Community

How to fix scratched glass on the watch?

dariuszgalazkadariuszgalazka Posts: 1 [New Seeker]
Hello,

I would like to know how much it costs to replace the glass in a TomTom Runner 3 Cardio Watch. The glass is scratched due to normal use. What is the exchange price and how long does it take ?? what the procedure looks like and if it can be done in Poland in a specific place, do you need to send the watch somewhere? Please be advised that the warranty has already expired.

Answers

  • tfarabaughtfarabaugh Posts: 16,097 Superusers
    TomTom does not offer a repair service, they will replace the device, for free if it is under warranty (assuming the damage is not broken glass or other user caused damage so this does not apply for you) or possibly for a fee otherwise (not recommended as TT Sports went out of business almost two years ago and the watches are a dead product). You need to contact Support to get the process started and find out what your options are. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches). I would recommend taking whatever money you would put for repairs and putting it towards a new device from a company that is still in business.
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