Downloading maps on the device

HHCR4263

Why is the downloading of map updates now taking so long to connect to the servers, i am waiting and being told the servers are busy and to retry,over and over again, after tying this for over an hour i have given up. what is the matter with Tomtom, this happens every time i want to update.

lampard

Hi @HHCR4263

Welcome to the Community! I've made some changes in the back-end , please follow the steps in the public FAQ here to apply these: Re-downloading a map

Please note: Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed.

Regards, lampard

lampard

Hi @HHCR4263

Welcome to the Community! I've made some changes in the back-end , please follow the steps in the public FAQ here to apply these: Re-downloading a map

Please note: Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed.

Regards, lampard