Downloading maps on the device
HHCR4263
Posts: 1 [Apprentice Seeker]
Why is the downloading of map updates now taking so long to connect to the servers, i am waiting and being told the servers are busy and to retry,over and over again, after tying this for over an hour i have given up. what is the matter with Tomtom, this happens every time i want to update.
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lampard
Posts: 5,608 
Moderator
Hi @HHCR4263
Welcome to the Community! I've made some changes in the back-end , please follow the steps in the public FAQ here to apply these: Re-downloading a map
Please note: Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed.
Regards, lampard
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Answers
Welcome to the Community! I've made some changes in the back-end , please follow the steps in the public FAQ here to apply these: Re-downloading a map
Please note: Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed.
Regards, lampard