50 Free Miles

agoree
agoree Registered Users Posts: 4
Apprentice Seeker
in TomTom GO Navigation app for iPhone
The Website https://www.tomtom.com/en_gb/sat-nav/sat-nav-app/go-mobile/

Still states that there are 50 free navigation miles available each month from the app, in the latest version of the app I am using Version 2.0.1 on iOS 12.4.1 there is no free miles available.

Please help

Answers

  • Lochfrass
    Lochfrass Posts: 17,713
    Superuser
    The webside is not up to date.
    It Shows the old Go Mobile App and for iOS it is linked to the new TomTom Navigation with NDS Maps
    The link for Android is correct
  • agoree
    agoree Registered Users Posts: 4
    Apprentice Seeker
    I also have the old App, there was not an option for free miles in that one,

    When I first installed the current App there was 50 free miles each month an UPDATE to the current app has removed this.

    The current app was launched in 2016,

    App history is here

    https://apps.apple.com/gb/app/tomtom-go-navigation/id884963367?mt=8&ign-mpt=uo=4.

    The page makes no mention that the free miles are limited to the google play version.
  • Lochfrass
    Lochfrass Posts: 17,713
    Superuser
    edited September 2019
    Since this year the new app is available for everyone.
    Before it was probably only available in certain countries.
    Here the announcement
    https://discussions.tomtom.com/en/discussion/1112145/new-tomtom-go-navigation-app-ios/p1

    as said before, in the old app there were these free miles, in the TT navigation there they seemingly no longer exist :/

    TomTom would have to customize the page
  • agoree
    agoree Registered Users Posts: 4
    Apprentice Seeker
    I think you are miss-understanding my question, that announcement clearly states its an UPDATE not a new App. When this App was launched it had free miles.

    I can still have and can run the old App on my phone and it never had any free miles.
  • Lochfrass
    Lochfrass Posts: 17,713
    Superuser
    Ok???
    Then wait for other commets from other Users or the Moderators
  • agoree
    agoree Registered Users Posts: 4
    Apprentice Seeker
    Thanks for your help. I may raise an support request.
  • John-Jay
    John-Jay Registered Users Posts: 746
    Revered Pioneer
    edited September 2019
    agoree wrote: »
    Thanks for your help. I may raise an support request.

    Hi, @agoree ,

    This is primarily a Peer to Peer Help Forum, although TomTom Moderators do sometimes pass by & provide assistance.

    However, if you want to raise a specific Support Request I think it might be better to approach Customer Support directly:-
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m    .

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,187
    Community Manager
    Only if you choose Skip in the top right corner you stay on the old GO Mobile app. In the new GO Navigation app there are no longer free miles.

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