50 Free Miles

agoree

The Website https://www.tomtom.com/en_gb/sat-nav/sat-nav-app/go-mobile/

Still states that there are 50 free navigation miles available each month from the app, in the latest version of the app I am using Version 2.0.1 on iOS 12.4.1 there is no free miles available.

Please help

Lochfrass

The webside is not up to date.
It Shows the old Go Mobile App and for iOS it is linked to the new TomTom Navigation with NDS Maps
The link for Android is correct

agoree

I also have the old App, there was not an option for free miles in that one,

When I first installed the current App there was 50 free miles each month an UPDATE to the current app has removed this.

The current app was launched in 2016,

App history is here

https://apps.apple.com/gb/app/tomtom-go-navigation/id884963367?mt=8&ign-mpt=uo=4.

The page makes no mention that the free miles are limited to the google play version.

Lochfrass

Since this year the new app is available for everyone.
Before it was probably only available in certain countries.
Here the announcement
https://discussions.tomtom.com/en/discussion/1112145/new-tomtom-go-navigation-app-ios/p1

as said before, in the old app there were these free miles, in the TT navigation there they seemingly no longer exist

TomTom would have to customize the page

agoree

I think you are miss-understanding my question, that announcement clearly states its an UPDATE not a new App. When this App was launched it had free miles.

I can still have and can run the old App on my phone and it never had any free miles.

Lochfrass

Ok???
Then wait for other commets from other Users or the Moderators

agoree

Thanks for your help. I may raise an support request.

John-Jay

agoree wrote: »

Thanks for your help. I may raise an support request.

Hi, @agoree ,

This is primarily a Peer to Peer Help Forum, although TomTom Moderators do sometimes pass by & provide assistance.

However, if you want to raise a specific Support Request I think it might be better to approach Customer Support directly:-
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Jürgen

Only if you choose Skip in the top right corner you stay on the old GO Mobile app. In the new GO Navigation app there are no longer free miles.