GO 520 WiFi world map but only EU showing — TomTom Community

GO 520 WiFi world map but only EU showing

Jinks71Jinks71 Posts: 3 [Apprentice Traveler]
edited September 2019 in Map purchase & installation
Been into my account but can't download due to no world maps showing. Have installed 32g sd card even reinstalled my drive on my laptop but still no world maps. Please help need this to work am off to New Zealand in 2 weeks time

Answers

  • DougLapDougLap Posts: 8,887
    Superuser
    Hi @Jinks71

    Look back here on Monday when @VikramK or @lampard will have had a look at your account and sorted out the World Maps for you.

    Doug
  • Jinks71Jinks71 Posts: 3 [Apprentice Traveler]
    Ok buddy and thanks for getting back
  • DougLapDougLap Posts: 8,887
    Superuser
    Hi @Jinks71

    You do not need My Drive connect software on your PC unless your Wifi is slow and you need to connect the unit to the PC for an internet connection.

    All the actions necessary to add maps are done via the Units menu ie

    Tap Menu (4 Dots)
    Tap Settings
    Tap Maps
    Tap Add a map
    Scroll through available maps and select the map required.

    Regarding the 32gb memory card I am assuming that you have

    Tap Menu
    Tap Settings
    Tap System
    Tap Format memory card.

    This is necessary for maps to be loaded on the card.

    All the best

    Doug
  • Jinks71Jinks71 Posts: 3 [Apprentice Traveler]
    Hi Doug

    As with the card all that has been formatted for the maps and ready to go

    In regards with world maps all I get is Europe and no other maps. Is there anyone at tomtom who can check my account and see if world maps are there for me

    All the best Jinks
  • YamFazManYamFazMan Posts: 20,085
    Superusers
    Hi
    @Jinks71
    DougLap wrote: »
    Hi @Jinks71
    Look back here on Monday when @VikramK or @lampard will have had a look at your account and sorted out the World Maps for you.

    Doug
    Doug's already flagged it up to the Moderators....

    ATB YFM
  • VikramKVikramK Posts: 12,721 Moderator
    Hi @Jinks71

    Welcome to the community!

    I reviewed your account and I can confirm that world maps are active for your device.

    If no maps are offered after you have tried the steps suggested by Doug(above) then please report this to the customer service.

    Regards
    Vikram
  • DougLapDougLap Posts: 8,887
    Superuser
    edited September 2019
    Hi @Jinks71

    If needed here is the Customer Support number.

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug
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