GO 520 WiFi world map but only EU showing

Jinks71

Been into my account but can't download due to no world maps showing. Have installed 32g sd card even reinstalled my drive on my laptop but still no world maps. Please help need this to work am off to New Zealand in 2 weeks time

DougLap

Hi @Jinks71

Look back here on Monday when @VikramK or @lampard will have had a look at your account and sorted out the World Maps for you.

Doug

Jinks71

Ok buddy and thanks for getting back

DougLap

Hi @Jinks71

You do not need My Drive connect software on your PC unless your Wifi is slow and you need to connect the unit to the PC for an internet connection.

All the actions necessary to add maps are done via the Units menu ie

Tap Menu (4 Dots)
Tap Settings
Tap Maps
Tap Add a map
Scroll through available maps and select the map required.

Regarding the 32gb memory card I am assuming that you have

Tap Menu
Tap Settings
Tap System
Tap Format memory card.

This is necessary for maps to be loaded on the card.

All the best

Doug

Jinks71

Hi Doug

As with the card all that has been formatted for the maps and ready to go

In regards with world maps all I get is Europe and no other maps. Is there anyone at tomtom who can check my account and see if world maps are there for me

All the best Jinks

YamFazMan

Hi
@Jinks71

DougLap wrote: »

Hi @Jinks71
Look back here on Monday when @VikramK or @lampard will have had a look at your account and sorted out the World Maps for you.

Doug

Doug's already flagged it up to the Moderators....

ATB YFM

VikramK

Hi @Jinks71

Welcome to the community!

I reviewed your account and I can confirm that world maps are active for your device.

If no maps are offered after you have tried the steps suggested by Doug(above) then please report this to the customer service.

Regards
Vikram

DougLap

Hi @Jinks71

If needed here is the Customer Support number.

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Doug