WiFi and MyDrive Connect — TomTom Community

WiFi and MyDrive Connect

Sorry if this is a silly question, just purchased a GO Camper I have installed My Drive to update my device and to sort some journeys out. When I open My Drive all as I get is a screen stating my device can update re WIFI and I cannot (as far as I can see) do anything else. Can anybody assist me.

Best Answers

  • YamFazManYamFazMan Posts: 14,976 Superusers
    edited August 31 Accepted Answer
    Hi
    @dave2951

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • YamFazManYamFazMan Posts: 14,976 Superusers
    Accepted Answer
    Hi
    @dave2951

    Did you watch the video in the first post...


    The Latest GO Camper is a NAV5 (Wi-Fi) device
    If you are tying to update your device ???
    You would update your GO Camper connected directly to your Wi-Fi

    Unlike the previous NAV4 devices the NAV5 (Wi-Fi) devices have NO access to the MyDrive connect menu structure

    ON THE GO CAMPER Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    OR
    Update using USB... As in Option (2) in my first post....
    When you update using USB you have NO access to the MyDrive connect menu structure
    All of the update are executed on the device...
    ON THE GO CAMPER Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • YamFazManYamFazMan Posts: 14,976 Superusers
    Accepted Answer
    Hi
    @dave2951

    I've never seen a Wi-F1 speed above 72 mbps on my Go 6200...
    I guess that s the Max Download speed of the NAV5 (Wi-Fi) devices....

    I'm using a Win10 PC hardwired to Modem Virgin Media 110 Mb/s
    I updated the Full Europe map v1035 size 8+GB
    Oviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option.... (Option (2) ... In my first post)
    NAV5 (Wi-Fi) Devices update on the fly i.e... No Download/Upload/Install

    I'm happy with an 8+GB Map update in 23Mins 24secs (Stopwatch)

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________

Answers

  • YamFazManYamFazMan Posts: 14,976 Superusers
    edited August 31 Accepted Answer
    Hi
    @dave2951

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • YamFazManYamFazMan Posts: 14,976 Superusers
    Hi
    @dave2951

    Route Planning... The MyDrive Web route planner
    Here... https://mydrive.tomtom.com

    Creating your own routes with MyDrive Web route planner
    Tomtom Video...

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • dave2951dave2951 Posts: 5 [Master Traveler]
    I can see you have gone to a lot of hard work to assist me but the only answer you provide still confuses me can you expalin the following as i am lost,
    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
  • YamFazManYamFazMan Posts: 14,976 Superusers
    Accepted Answer
    Hi
    @dave2951

    Did you watch the video in the first post...


    The Latest GO Camper is a NAV5 (Wi-Fi) device
    If you are tying to update your device ???
    You would update your GO Camper connected directly to your Wi-Fi

    Unlike the previous NAV4 devices the NAV5 (Wi-Fi) devices have NO access to the MyDrive connect menu structure

    ON THE GO CAMPER Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    OR
    Update using USB... As in Option (2) in my first post....
    When you update using USB you have NO access to the MyDrive connect menu structure
    All of the update are executed on the device...
    ON THE GO CAMPER Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • dave2951dave2951 Posts: 5 [Master Traveler]
    Can i thank you for all your help got to be honest get totally confused around My Drive Connect and My Drive Routes. One last question would you know why the wireless signal is so poor on this device. I am on a good quality BT package and all other devices no problem only live in a Bungalow but The device shows distinct drop in connection just yards from Hub
  • YamFazManYamFazMan Posts: 14,976 Superusers
    Hi
    @dave2951

    The Image shown bellow is my GO 6200
    What does your device show ???

    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • dave2951dave2951 Posts: 5 [Master Traveler]
    signal strength fair link speed 72 mbps
  • YamFazManYamFazMan Posts: 14,976 Superusers
    Accepted Answer
    Hi
    @dave2951

    I've never seen a Wi-F1 speed above 72 mbps on my Go 6200...
    I guess that s the Max Download speed of the NAV5 (Wi-Fi) devices....

    I'm using a Win10 PC hardwired to Modem Virgin Media 110 Mb/s
    I updated the Full Europe map v1035 size 8+GB
    Oviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option.... (Option (2) ... In my first post)
    NAV5 (Wi-Fi) Devices update on the fly i.e... No Download/Upload/Install

    I'm happy with an 8+GB Map update in 23Mins 24secs (Stopwatch)

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • dave2951dave2951 Posts: 5 [Master Traveler]
    Thanks very much for your help think i am getting my head around it.
  • YamFazManYamFazMan Posts: 14,976 Superusers
    edited September 2
    Hi
    @dave2951

    You're welcome, glad you're getting sorted :)

    Maybe Useful... Tomtom TomTom GO Camper User Guide...
    Here...
    http://download.tomtom.com/open/manuals/GO_Camper/index.htm

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
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