Inaccurate steps and distance count — TomTom Community

Inaccurate steps and distance count

DuckeeDuckee Posts: 6 [Apprentice Seeker]
My watch will count my steps but when I sync to my computer or phone it says I logged far less on some days. if I jog 4 or 5 miles it is not possible to only accrue 2000 or 3000 steps in a day. Anyone else have this problem?

Best Answers


  • tfarabaughtfarabaugh Posts: 16,734
    You may be able to fix it for your watch by following these steps (make sure you have installed the latest version of Connect if prompted):

    1) Plug the watch into the computer and in Sports Connect, click the Gear Icon
    2) Press CTRL (Windows) or CMD (MAC) on your keyboard while you hover your mouse over the reset button.
    3) You'll see the reset button turns into a "Turn Off" button.
    4) Click it, disconnect the watch and the screen will go dead.
    5) Reconnect the watch and it will wake up and it should now update as usual.
  • DuckeeDuckee Posts: 6 [Apprentice Seeker]
    Thanks for the advice , however that did not work
  • DuckeeDuckee Posts: 6 [Apprentice Seeker]
    I have all the right personal stats. I logged a 7 mile jog this past Tuesday and a 4 mile jog on Wednesday but yet the computer says I did 1 mile or less on both days. Every other day this week all the mileage I logged was tracked properly
  • DuckeeDuckee Posts: 6 [Apprentice Seeker]
    Thanks. I guess I will look into a new watch
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