GPRS disconnected on Trucker 6000

Turboulitka
Turboulitka Registered Users Posts: 30
Outstanding Wayfarer
Hi, community. I have 2 truckers lifetime edition, and have the same problem with two.
Gprs status disconnected
In menu "about" I don have-sim id and imei.
Do all.
1-soft reset.
2-hard reset.
3-recover to old software version.
4-update to new version.
And all this many times!
Tech support think that im idiot and says to watch the video on YouTube.
Im driver and its my job and my money.
But tomtom company decided that they can fool people.
Please, help with this!
Maybe need reactivate sim cards, maybe other but this tomtom company want do this.
Thank you good people!
«1

Comments

  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    I think I’ll shoot a video about Tomtom support and how it “helps” clients. And I’ll offer the company to watch this video on YouTube.
  • Niall
    Niall Posts: 11,174
    Superuser
    @Turboulitka

    When was the last time that GPRS work on these devices. If it is over 3 years then you are out of luck as the SIM will have been permanently disabled :(
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    Lifetime means lifetime. On the box i dont see any information about 3 years. But i see lifetime edition.
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    And support can check this. When gprs works.... And reactivate sim cards.
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    I forgot to say. Before upgrading to nav4, in the menu "about" i see sim ID and IMEI. After update its lost.
    Mystic.....
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited August 2019
    Hi
    @Turboulitka

    The latest update for NAV4 Devices...Version 18.202.0024
    Edit... Correction
    Latest Software Update v18.203.0026 for the TomTom GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 600, GO 510, GO 610, Rider 450, Rider 410, Rider 400, Rider 40, GO 5000, GO 6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, START 40, START 50, START 60, Start 42, Start 52, Start 62, VIA 52, VIA 62 series....
    Release notes: Bug fixes and improvements:
    Various performance improvements and bug fixes have been implemented.

    _________________________

    Lifetime means lifetime. On the box i dont see any information about 3 years. But i see lifetime edition.
    Surely you didn't think the Tomtom 'Lifetime' meant your natural life ???
    Tomtom FAQ... What does “lifetime” mean?
    Lifetime is the useful life of the device, which means the period of time that TomTom continues to support your device with software updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more. The useful life of the smartphone app means the period of time that TomTom continues to support the app with updates

    See... https://uk.support.tomtom.com/app/content/id/9/locale/en_gb

    The Mobile Phones suppliers do the same if you haven't used the phone for a specified period time they turn the SIM off, there's no point in the network supporting redundant/none-used equipment

    ATB YFM
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    I understand that but my device tomtom support. And I ask how can I fix this problem?
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    Release of my device 09.07.2016 not too old.
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited August 2019
    Hi
    @Turboulitka

    Are you running the latest software update ???
    Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down
    The latest update... For NAV4 Devices Version 18.203.0026.311

    ATB YFM
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    All new, nav4 and 1035 maps, new cameras, problem with gprs connection. Via usb all good. Gprs status-disconnected. Sof, hard resets many times.
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    Soft-18.203.0026.311 (0)
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    And I do not see an official answer to my questions. The tomtom team is very busy...
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi there @Turboulitka

    Since you already tried the factory reset on your Trucker devices, can you please report this to the customer support? Please reply back them with the SIM ID & GPRS status error code (e.g XXXXX,0,0,0,14,X ) from your device on the same incident you opened with support and they'll be able to assist you further.

    You can find this by going into Main Menu> Settings> System> About.

    Regards, lampard
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    In menu about NOT sim ID!
    Error code-(25503,0,2,2,0,0)
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    Support not answer.
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    I report 2 days ago.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    edited August 2019
    Hi @Turboulitka

    The error message you mentioned above indicates that you're in Ukraine and we've no coverage for TomTom Traffic in there. See the link here about the list of countries in which we cover the Traffic & Speed Camera's: TomTom services coverage

    Also I see that you received an update from support about the same, please reply back to them if there're anymore questions.

    cheers, lampard
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    I want to say thank you so much. You solved the problem, but the support service could not. Thank you again. You are a super specialist. :)
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    Lampard, hi.
    And one more question. Ok, services in Ukraine dont work.
    But in menu "about" I dont see SIM ID and IMEI....
    Is this normal or not.
    These menu items will appear in the coverage area.
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    xdh25jkv2u0m.jpg
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    Hello all tomtom!

    Why am I asking you so much. Because now a LOT of drivers from Ukraine work in Europe. And a lot of them buy top models by Tomtom (6000, 6200, 6250) And I think that Tomtom should know about such situations with such problems. People pay a lot of money and should receive the right support and quality devices.

    From all truck drivers from Ukraine.
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited September 2019
    Hi
    @Turboulitka

    Looking at the Image in you last post... Are you connected to your PC using a USB Cable with MyDrive Connect Running on your PC

    If Yes the USB Connection will take priority over the GPRS Connection
    _________________________

    My GO Premium Wi-fi Turned Off/Forgotten... Device NOT Connected to PC USB
    a9n0p7n5r11r.jpg

    My GO Premium Wi-fi Turned Off/Forgotten... Device CONNECTED to the PC USB port with MyDrive Connect Running on your PC
    rdw9vj2wl3og.jpg

    Likewise if Wi-Fi is is active on the device... the Wi-fi Connection will take priority over the GPRS Connection
    iebvkcyeiue1.jpg
    ATB YFM
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    Thank you. I know that usb will take priority. But I didn’t ask about that.
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    If you read discussion from up to down, i think you understand what im asked.
  • Turboulitka
    Turboulitka Registered Users Posts: 30
    Outstanding Wayfarer
    But in your pictures i see answer to my question)