Problem with maps

Chromapete
Chromapete Registered Users Posts: 3
Apprentice Seeker
edited September 2019 in Map purchase & installation
Hello, i am getting a:

"problem with map
you cannot use this map on this device:
united kingdom and republic of ireland 101141"

on a tomtom XXL

Can anyone help? I've tried uninstalling on Tomtom Home

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Comments

  • VikramK
    VikramK Administrators Posts: 14,321
    Moderator
    Hi @Chromapete

    Welcome to the community!

    Map activated for your device.

    Remove the existing map first and then download the offered map using TomTom HOME.

    Regards
    Vikram :)

  • Chromapete
    Chromapete Registered Users Posts: 3
    Apprentice Seeker
    Thanks for your reply Vikram

    could you please tell me where i can find the offered map as it is not in my updates?

    Many thanks, chromapete
  • VikramK
    VikramK Administrators Posts: 14,321
    Moderator
    Hi Chromapete

    The map should be offered as a download in TomTom HOME.

    I would suggest that you do a soft reset on the device and check for updates again.

    Regards
    Vikram
  • Chromapete
    Chromapete Registered Users Posts: 3
    Apprentice Seeker
    Thanks Vikram,

    I have tried a soft reset on the device (with the existing maps removed). Reconnected to Tomtom home and i am still getting "no items available" in updates.

    Any ideas?

    Many thanks,

    Peter

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