Problem with maps — TomTom Community

Problem with maps

ChromapeteChromapete Posts: 3 [Apprentice Seeker]
edited September 2019 in Map installation
Hello, i am getting a:

"problem with map
you cannot use this map on this device:
united kingdom and republic of ireland 101141"

on a tomtom XXL

Can anyone help? I've tried uninstalling on Tomtom Home

Comments

  • VikramKVikramK Posts: 11,624 Moderator
    Hi @Chromapete

    Welcome to the community!

    Map activated for your device.

    Remove the existing map first and then download the offered map using TomTom HOME.

    Regards
    Vikram :)

  • ChromapeteChromapete Posts: 3 [Apprentice Seeker]
    Thanks for your reply Vikram

    could you please tell me where i can find the offered map as it is not in my updates?

    Many thanks, chromapete
  • VikramKVikramK Posts: 11,624 Moderator
    Hi Chromapete

    The map should be offered as a download in TomTom HOME.

    I would suggest that you do a soft reset on the device and check for updates again.

    Regards
    Vikram
  • ChromapeteChromapete Posts: 3 [Apprentice Seeker]
    Thanks Vikram,

    I have tried a soft reset on the device (with the existing maps removed). Reconnected to Tomtom home and i am still getting "no items available" in updates.

    Any ideas?

    Many thanks,

    Peter
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