I have paid and ordered map but have not received it !

Yurij
Yurij Registered Users Posts: 5
Apprentice Traveler
edited August 2021 in Map purchase & installation
I have ordered and paid for a current East Europe map with the following details.
Order number: 40xxxxxx
Eastern Europe - Single Map Download £ 24.46
STATUS Inprogress


Has not received any email yet
Also, I can't load the map with TomTom Home
Could someone please help?

Yuriy.

Best Answer

  • Yurij
    Yurij Registered Users Posts: 5
    Apprentice Traveler
    Answer ✓
    With the help of Vikram K, I downloaded and installed this map. Thank you very much!

Answers

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @Yurij

    Welcome to the community!

    Please contact the customer service with the order number and they should be able to fix the subscription on your account.

    Regards
    Vikram
  • Yurij
    Yurij Registered Users Posts: 5
    Apprentice Traveler
    Help me pleas to contact with customer service! I Can't do it ((
  • Yurij
    Yurij Registered Users Posts: 5
    Apprentice Traveler
    Already wrote in support, thank you.
  • Yurij
    Yurij Registered Users Posts: 5
    Apprentice Traveler
    I contacted support twice. No answer yet I also cannot download the purchased map. Help please. The status changed to "Completed"
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @Yurij

    Could you send me the incident number for your contact with the customer service through a PM.

    Regards
    Vikram
  • Yurij
    Yurij Registered Users Posts: 5
    Apprentice Traveler
    Answer ✓
    With the help of Vikram K, I downloaded and installed this map. Thank you very much!

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