I have paid and ordered map but have not received it ! — TomTom Community

Map purchase & installation

I have paid and ordered map but have not received it !

YurijYurij Posts: 5 [Apprentice Traveler]
edited August 16 in Map purchase & installation
I have ordered and paid for a current East Europe map with the following details.
Order number: 40xxxxxx
Eastern Europe - Single Map Download £ 24.46
STATUS Inprogress


Has not received any email yet
Also, I can't load the map with TomTom Home
Could someone please help?

Yuriy.

Best Answer

  • YurijYurij Posts: 5 [Apprentice Traveler]
    Accepted Answer
    With the help of Vikram K, I downloaded and installed this map. Thank you very much!

Answers

  • VikramKVikramK Posts: 12,709 Moderator
    Hi @Yurij

    Welcome to the community!

    Please contact the customer service with the order number and they should be able to fix the subscription on your account.

    Regards
    Vikram
  • YurijYurij Posts: 5 [Apprentice Traveler]
    Help me pleas to contact with customer service! I Can't do it ((
  • YurijYurij Posts: 5 [Apprentice Traveler]
    Already wrote in support, thank you.
  • YurijYurij Posts: 5 [Apprentice Traveler]
    I contacted support twice. No answer yet I also cannot download the purchased map. Help please. The status changed to "Completed"
  • VikramKVikramK Posts: 12,709 Moderator
    Hi @Yurij

    Could you send me the incident number for your contact with the customer service through a PM.

    Regards
    Vikram
  • YurijYurij Posts: 5 [Apprentice Traveler]
    Accepted Answer
    With the help of Vikram K, I downloaded and installed this map. Thank you very much!
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