After purchasing a new map the navigation does not work anymore
I am driving a Renault Megane 3 with Carminat Tom Tom navigation. It already had maps of Benelux and Europe (version 880 i think) those worked without any problems.
Yesterday I decided to buy an update for maps of Europe. I purchased it, set the SD card in my computer, installed maps on it and when I returned SD card to the car it could not load the maps. I got a notification Problem with card - you cannot use this map on this device Benelux-114.
After that I formated my sd card following the procedure from your help section, installed only the newest Europe maps that I bought yesterday, returned the card to the car but again the same message: this time reffering to Europe-102069. Also, when I click on Update my TomTom in TomTom HOME, i get this message (see the photo).
Please could you help me to solve this issue?
Thank you in advance