No GPRS on my GO 5200

FC63
FC63 Registered Users Posts: 5
Master Explorer
edited December 2021 in Devices using Wi-Fi®
Today I receive a brandnew TT5200 (because the former one have a battery-problem that can not be solved by TT). The new one doesn't have a GPRS-connection. I have reset everything twice, read the community-posts but no result.
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Answers

  • DougLap
    DougLap Posts: 9,821
    Superuser
    Hi @FC63

    Are you out of Wifi range.

    Doug
  • FC63
    FC63 Registered Users Posts: 5
    Master Explorer
    Yes, I stop the wifi-connection
  • DougLap
    DougLap Posts: 9,821
    Superuser
    Hi @FC63

    Please advise what country you are in so can advise Customer Support details.

    Doug
  • lampard
    lampard Administrators Posts: 5,942
    Moderator
    Hi @FC63

    Welcome to the Community! I see that you already have the incident open with support about this. I would advise you to reply back on the same incident with the SIM ID from your device and they'll be able to assist you further with this since the back-end doesn't show any SIM card details from your device. You can find this by going into Main Menu> Settings> System> About:
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    Regards, lampard
  • FC63
    FC63 Registered Users Posts: 5
    Master Explorer
    Thanks. I reply several times but TomTom is stil sleeping...….. I don't see a SIM-cardmumber. But several helpers from TT (telephone, chat) said Friday: I have to reset (hard and soft) and everything will be ok. I think you are right.
  • lampard
    lampard Administrators Posts: 5,942
    Moderator
    Hi @FC63

    If the device is connected to Wi-Fi or the PC, the SIM ID will not be visible on the device as the device will continue to use the PC/Wi-FI's internet connection. Please disconnect the device from the PC or Wi-Fi (forget the Wi-Fi on the device) and then check for the SIM ID on the device. If the SIM ID is still missing, then this device is missing a SIM and needs to be booked in for a repair to get the SIM replaced for which you need to get in touch with our support.

    Hope this helps!

    Regards, lampard