Bluetooth internet sharing does not work
Cheese56
Posts: 2 [Apprentice Traveler]
My device GO 500 and my phone Samsung S7 does establish bluetooth communication, but internet is not available. In Go 500 my phone has status "connected", but I get the message " can not connect to internet". On my phone the Go 500 is listed as a device that can use internet sharing, but trying to connect the phone displays "cannot connect to Tom Tom GO 500". This used to work may be a year ago. Any ideas to what I am doing wrong?
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VikramK
Posts: 10,906 
Moderator
Hi @Cheese56
Welcome to the community!
Does tethering internet from your Samsung S7 work when you connect it to a different device to share the internet?
If yes, I would suggest that you try a reset on the device- Main menu- Setting- System- Reset device.
Now try pairing again.
Regards
Vikram5
Answers
Welcome to the community!
Does tethering internet from your Samsung S7 work when you connect it to a different device to share the internet?
If yes, I would suggest that you try a reset on the device- Main menu- Setting- System- Reset device.
Now try pairing again.
Regards
Vikram
Thank you so much.
Regards
Jostein
Superuser
If you log into your account on the MyDrive webpage do you see any of your MyPlaces etc listed there. If so when your Go620 WiFi is attached to the WiFi and your unit has logged into your account then the MyPlaces etc should sync back to the device. When the unit logs into the account the Cloud icon top right after you tap menu should be solid white with no cross.
Re traffic have you checked that when you tap Menu, tap Settings, tap Bluetooth and then tapped the name of your phone that the Data option is On.
Doug