Unreliable GO app

TomTomNoGo
TomTomNoGo Registered Users Posts: 1
New Seeker
Tomtom Go app on iPhone 10, since the last major update (2.0.1), literally loses track on every trip and advises to take silly detours in order to come back to your actual position!
Also refuses to recognise a fair bit of (existing) toll roads abroad.
Helpdesk over chat is a nightmare and by mail unanswered.
Anyone else with this experience?

Comments

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    Yes, that support request has gone awfully wrong ending up in a nightmare. I can only offer my sincere apologies for this.

    You will be contacted by someone from our office here in Amsterdam.
  • Dcagolf
    Dcagolf Registered Users Posts: 20
    Outstanding Wayfarer
    Recently I have had the same thing.
    Bizarre detours to get back on track.
    Also since ios13 update I’m not getting any sound on carplay