Unable to open maps after update XL

adsfaf
adsfaf Registered Users Posts: 1
New Traveler
edited August 2019 in Devices using TomTom HOME
"Problem with the map/You cannot use this map on this device"
Internal/Malformed#createItemFromServer/Internal?

Please unlock my device ASAP

Answers

  • YamFazMan
    YamFazMan Posts: 20,826
     Superuser
    edited August 2019
    Hi
    @adsfaf

    Many of the XL Models have been declared Eol (End of Life)

    jcepwm4puivh.jpg
    Use this Tomtom FAQ to find the model of your navigation device and what software it uses
    Check the first 2 Characters of your devices serial number, check if your device is Eol
    Here... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

    ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @adsfaf

    I have also reactivated a map for your device.

    Try to remove the existing map and install the version which gets offered for download.

    Regards
    Vikram :)