Start 20 no longer recognized by my Pc and Laptop

JosHendriks46 Registered Users Posts: 3
Apprentice Traveler
edited August 2019 in MyDrive Connect
I have a TomTom Start 20M Europe. I want to update this, but the device is no longer recognized by my Pc and Laptop. What can I do about it? I don't find any info about this in the manual or on the TomTom website.

Jos Hendriks


  • VikramK
    VikramK Administrators Posts: 13,781
    Hi @JosHendriks46

    Welcome to the community!

    See some troubleshooting help on the videos below-

    For Windows -

    For Mac

    Vikram :)
  • YamFazMan
    YamFazMan Posts: 20,814
    edited September 2019

    Your Start 20M Europe device Updates using MyDrive Connect....
    Get it Here...

    MyDrive Connect & Win10 64bit is working fine here....
    On the rare occasions that I have problems with MyDrive Connect
    I use the options (1) or (2) below.......

    Option... (1)
    I delete the "HOME3" and the "MyDrive Connect" folders in MyDrive Connect Program...

    Using the latest MyDrive Connect on the NAV4 Devices like your Tomtom device you can Stop the Download to MyDrive Connect you can't Stop or Clear an Update Queue

    But you can Delete the Home3 and the MyDrive Connect folders in the MyDrive Connect Program and force a reload of the Cache Data

    If you have installed MyDrive Connect to the default location using Windows 10
    It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
    Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml

    A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect

    (1)... Disconnecting the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button
    (2)... Opening ‘Run’ on the PC (click on the windows symbol bottom left – type ‘run’ in the search box – open ‘run’.
    (3)... Type into the ‘run’ box %localappdata%/TomTom
    (4)… Press Enter
    (5)... A new window opens
    (6)... Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    (7)…Close all windows
    (8)... Turn on the SatNav and reconnect it to the PC
    (9)... Open/Run ‘My Drive Connect... You will have to login as if MyDrive Connect was a fresh install... And hopefully all should be well

    Option... (2) Delete & Reinstall MyDrive Connect
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it really does help)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Download and install myDrive Connect
    DO NOT have your Tomtom device connected to your PC while installing MyDrive Connect
    Connect & Turn on your device... Login to MyDrive Connect
    Note... If there is more than one Update, I find it's best to do the updates one at a time