Is it possible to merge 2 tomtom accounts ? — TomTom Community

Is it possible to merge 2 tomtom accounts ?

I got a new mobile phone a few months ago and i found out i created a second tomtom sports account (1st account was with googlemail.com and second with gmail.com).
I would like to merge these 2 accounts and keep my first if possible.
Thing is i don't see anyway to do this, sounds crazy cause u can export your statistics somewhere else but u cannot import anything, even tomtomsports statistics from another account.

Answers

  • tfarabaughtfarabaugh Posts: 16,618
    Superusers
    You cannot merge accounts but you should be able to reimport the old activities to the new account following these steps if you can find the ttbin files:

    1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

    2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

    3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

    4 - Copy them to your computer

    5 - Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]

    6- Restart Sports Connect and connect your watch

    7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.


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