my TomTom XL IQ routes keeps disconnecting from PC while trying to backup
the issue is as above
I am trying to backup and then install the latest software on my device as its been a while since i have updated it and I have the "time always reads 12:00 thing" going on.
installed latest TomTom Home 2 as listed for my device
switch on device via power button
tell device to connect = OK
device connects + tomtom home recognises it
click backup device - backup starts oK
backup progress arrow gets around halfway complete and then I keep getting an error message
"device has disconnected - reconnect device" ( screen on device is still on - battery is fine )
"scanning files for backup/restore error"
i am using a PC with windows 10 ( latest) 64bit, Chrome browser (latest)