My GO Essential does not load the map

Edoardo000
Edoardo000 Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
my tomtom go essential for 4 days, I have no wifi connection, I connected tomtom to pc via usb I downloaded and installed mydrive successfully, the network recognizes tomtom perfectly, the pc says that everything works in the right way, starts downloading the updates but, after about 20% warns me (no internet connection) actually the connection works well internet works but, now I find myself with a new tomtom without maps unusable because? How can I solve the problem? an eternal thanks to anyone who knows how to solve the problem without having to buy another GRAZIE, P.S. I have to move to work in a region that I absolutely don't know, I need it.

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Answer ✓
    Hi @Edoardo000

    Welcome to the community!

    Could you do a soft reset and check for updates again?

    I would also suggest that you try updating it on a different WiFi network or on a different computer with a fast internet connection.

    Regards
    Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Answer ✓
    Hi @Edoardo000

    Welcome to the community!

    Could you do a soft reset and check for updates again?

    I would also suggest that you try updating it on a different WiFi network or on a different computer with a fast internet connection.

    Regards
    Vikram