No GPS signal on Start 20
Nickdw94
Posts: 1 [Novice Seeker]
edited August 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Hi,
I bought my TomTom Start 20 in December 2018 and have recently been having issues connecting to GPS satellites. Normally after a while it resolves itself but I have just had to complete a 3.5 hour drive twice without it whilst it claims it has no satellite signal.
I have done all the updates, done a soft reset, partial reset and a factory reset. I have even had the device on whilst on the motorway and it still cannot pick up a GPS signal. Any ideas? I really need this product right now!
I bought my TomTom Start 20 in December 2018 and have recently been having issues connecting to GPS satellites. Normally after a while it resolves itself but I have just had to complete a 3.5 hour drive twice without it whilst it claims it has no satellite signal.
I have done all the updates, done a soft reset, partial reset and a factory reset. I have even had the device on whilst on the motorway and it still cannot pick up a GPS signal. Any ideas? I really need this product right now!
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Answers
Superusers
@Nickdw94
Driving around is no use at all... The device need to be stationary for the First Fix satellite lock....
Whats the NavKit version on your device ??? in Europe its 12.075
To check NavKit version....
From the main menu
Tap (Settings)
Left Cursor once for next page
Tap (Me and my device)
Tap (About my device)
Second line... App Version
Follow onscreen prompts to exit
________________________________
A Drum-roll Soft Start can help....
See... https://discussions.tomtom.com/en/discussion/comment/1648815/#Comment_1648815
If your still struggling to get a GPS Fix
Try.... https://discussions.tomtom.com/en/discussion/comment/1648823/#Comment_1648823
ATB YFM