Unable to find route

Mark_22

This sems to be the same problem.
TomTom GO app v 2.0.1 installed på iPhone SE (iOS v 12.4)
Downloaded maps: Danmark, Germany NV
Worked fine until now.

After latest opdate (via AppStore) it is no longer possible to plan a route.
Have tried to remove the app (and the maps); reinstalled the app and the DK-map.
While typing the wanted address the correct one is offered, and I choose that; – also if I ask for a POI.
For a while the app says: "Planning …" just to stop with: "No route is possible." Every time!

Any ideas?

DougLap

Hi @Mark_22

Based on your comment that you have downloaded the DK map I would suggest that you also Download the 3 European Ferry Connection maps as well. You need to have these downloads to do some journeys, particularly in Denmark.

The reason fro saying all 3 is there is an bug which is sorted by downloading all 3.

Doug

DougLap

Hi @Mark_22

The Ferry downloads also includes Bridge Crossings such as the major one from Denmark to Sweden for example . It appears that Denmark has a number of areas that require crossing water and despite there being a bridge the crossing is covered by the Ferry Files.

Doug

DougLap

Hi @Mark_22

Based on your comment that you have downloaded the DK map I would suggest that you also Download the 3 European Ferry Connection maps as well. You need to have these downloads to do some journeys, particularly in Denmark.

The reason fro saying all 3 is there is an bug which is sorted by downloading all 3.

Doug

Mark_22

It seems to work – even if the trip does not include any ferry…
Thank you!
Mark

DougLap

Hi @Mark_22

The Ferry downloads also includes Bridge Crossings such as the major one from Denmark to Sweden for example . It appears that Denmark has a number of areas that require crossing water and despite there being a bridge the crossing is covered by the Ferry Files.

Doug

Mark_22

OK – I see.
Thanks for your help!
Mark