****ALERT****ATTENTION**** TomTom staff**** there's a SPAM TomTom website scamming people!! — TomTom Community

****ALERT****ATTENTION**** TomTom staff**** there's a SPAM TomTom website scamming people!!

Kazza1Kazza1 Posts: 3 [Apprentice Traveler]
I almost got caught, I went online to update my TomTom and the first link was
https://tomtomupdate.online/?gclid=Cj0KCQjwv8nqBRDGARIsAHfR9wDJlXBDsx2dnHc0QG3bZ4kC7WhayVxvlhk_Xa0AOx2W0qtnyFv7hakaAp0IEALw_wcB

Then I clicked the update map and got this link https://tomtomupdate.online/update.php after entering in my details which I thought was odd since I already had my autosave on the browser and suddenly I wasn't able to log on to TomTom.. That alone should had been my red flag.

They asked me to enter my details which I did then said someone would call me back and this counter clock was ticking down from 10 mins.

A man called me who sounded Indian in accent and proceeded to ask questions that were rather personal, like my marriage status, age etc.. I then noticed that as I perused the website further there were links that didn't work and things that just didn't feel right with my gut.

He said that I have ordered the latest 2019 map and that it would be $250 I said that's almost what I paid for the device! He said that it would reset the whole device and update it so it's got everything compatible with the latest version... hmm I was almost about to get my credit card when I said 'I'm a little concerned' He said 'what for madam?' I said 'Your website looks a little dodgy to me' with that he hung up.. I feel I was lucky to avoid handing over my credit card information but he has my email and my mobile which still troubles me.

I know there are a lot of scam sites out there but I tried to find a phone number to alert TomTom about this but couldn't find anything anywhere. I wish you would have a contact number where people can call, that Robot pop up thing is useless.

Thank you
Karen

Best Answer

  • M JM J Posts: 1 [New Traveler]
    edited August 2019 Accepted Answer
    Just had a quick look - my browser tells me the server is in Bulgaria. Dodgy.....Well spotted Kazza1!

Answers

  • M JM J Posts: 1 [New Traveler]
    edited August 2019 Accepted Answer
    Just had a quick look - my browser tells me the server is in Bulgaria. Dodgy.....Well spotted Kazza1!
  • Kazza1Kazza1 Posts: 3 [Apprentice Traveler]
    M J wrote: »
    Just had a quick look - my browser tells me the server is in Bulgaria. Dodgy.....Well spotted Kazza1!

    I can't believe how close I was to giving out my credit card details phew!
    However I just hope that admin of TomTom might place an alert pop up or something on their main website to advise of the scam before some poor buggar gets caught.
    God only knows how many gave their details over to the people, who knows if they have a download that is a virus that gets into your computer! o.O
  • YamFazManYamFazMan Posts: 17,751
    Superusers
    Hi
    @Kazza1

    Unfortunately a couple of Fake Tomtom Scam Sites have appeared recently
    looks like you have had the misfortune to find another one.....

    ATB YFM
  • VikramKVikramK Posts: 10,454 Moderator
    Thanks for the heads up @Kazza1

    I have forwarded this to our team.

    Regards
    Vikram
  • DougLapDougLap Posts: 6,385
    Superuser
    Hi @Kazza1

    A close encounter. As @YamFazMan has indicated this is not the first. Thank you for bringing it to the forums attention.

    One of the Forum Mods has forwarded the matter to the appropriate team in Tomtom.

    Doug
  • BaddyfingerBaddyfinger Posts: 6 [Apprentice Seeker]
    Yes, Guys be aware.

    I purchased a new Tomtom Go Premium X recently, I was very disappointed with the voice recognition which was really rubbish.
    I tried to find someone to talk to (not that stupid chat box that knows nothing) or the time-consuming email support (again rubbish)
    Well, after what seemed to be ages I thought that's it, the reviews of Tomtom support on Trust Pilot are correct at nearly zero.
    But then a helpline number popped up and I rang it. To all intents and purposes, it was the Tomtom customer service. Great there is a God after all!!!
    I explained what model I had and the problem I was having......he appeared to know exactly what model it was and the features. "how much did you pay for it" he asked
    I told him the retail price direct from Tomtom "ah that's why the device is not working as you expected" he said. "To get all the premium features you would have to have paid £550 at least" what? I said I have the top model, "no, unfortunately, you have the basic model let me explain" he said, "we released the top of the range model costing £550 pounds but the public found it too expensive for the UK market, so in order to be competitive we downgraded the software" But I'm sure I ordered the top model, "so do lots of others he said, there is no reflection on you" OK send me a return label and you can have it back I said, It,s a con. "OK he said, we can upgrade the software for you from here no problem" oh thank you I said, "yes we can do it for £150" you have got to be joking I told him, no it's going back "look he said, I can see you have just paid out a lot of money already on the unit so I have been authorised to give you a discount of £50 so it would be £100 only for the absolutely top of the range device" I thought that as I had £110 already knocked off for being a loyal customer, if this is the case.........OK then if it's going to solve the issue. By now I'm sick of the whole thing. "Right no payments required now our engineers will call you in 30mins" OK I said and hung up.
    About 15/20 mins later a call from Tomtom engineers to update the device "I will require access to your screen" the guy said, I'm not going to let you I said, "I just need to have access to the tomtom drive app if you have it installed" he said, yes I have it, as I felt my distrust fading away. Brilliant I will go in and only be a few moments to prepare the upgrade, I could see the mouse moving over the screen and I panicked, "I 'm just going away from the phone to prepare the download he said" meanwhile I disconnected the link between us, he came back and I noted a downloading notice pop up, he then said "all done and tomorrow when you take out the car you will see a great improvement, right you can pay now on your card" he said " I completed the payment and he then said "now, would you like lifetime Live Maps he said, you only have three months with this upgrade" he said no, forget it, I'm going to get a refund for the upgrade and send the unit back for a full refund, "It's only £140 for lifetime" no I said and hung up. By this time the stress levels had reached MAX. I rang back on the number I had originally and again thought I was ringing Tomtom told the guy and he said don't worry I have put it on for lifetime!!!!!!
    I HAD BEEN CONNED AND I KNEW IT, IDIOT, FOOL, DOWNRIGHT IMBASEILE YES .....all of those. Bank locked down, all credit cards canceled. Now down to Mastercard to investigate.
  • John-JayJohn-Jay Posts: 685 [Revered Pioneer]
    As others have said:- thanks for highlighting this Dogy Site!

    Just as a matter of interest, I carried out a "WHOIS" on the Domain Name (tomtomupdate.online):-
    • It was only registered less than 2 months ago
    • The Domain Registrant is located in Panama
  • Kazza1Kazza1 Posts: 3 [Apprentice Traveler]
    Yes, Guys be aware.

    OMG that's terrible :(
    Not intended on causing more distress, but, I would probably look at formating the computer, you don't know what those bastards are likely to have done.
  • LucaLuca Posts: 7
    Staff
    Kazza1 wrote: »
    I almost got caught, I went online to update my TomTom and the first link was
    https://tomtomupdate.online/?gclid=Cj0KCQjwv8nqBRDGARIsAHfR9wDJlXBDsx2dnHc0QG3bZ4kC7WhayVxvlhk_Xa0AOx2W0qtnyFv7hakaAp0IEALw_wcB

    Then I clicked the update map and got this link https://tomtomupdate.online/update.php after entering in my details which I thought was odd since I already had my autosave on the browser and suddenly I wasn't able to log on to TomTom.. That alone should had been my red flag.

    They asked me to enter my details which I did then said someone would call me back and this counter clock was ticking down from 10 mins.

    A man called me who sounded Indian in accent and proceeded to ask questions that were rather personal, like my marriage status, age etc.. I then noticed that as I perused the website further there were links that didn't work and things that just didn't feel right with my gut.

    He said that I have ordered the latest 2019 map and that it would be $250 I said that's almost what I paid for the device! He said that it would reset the whole device and update it so it's got everything compatible with the latest version... hmm I was almost about to get my credit card when I said 'I'm a little concerned' He said 'what for madam?' I said 'Your website looks a little dodgy to me' with that he hung up.. I feel I was lucky to avoid handing over my credit card information but he has my email and my mobile which still troubles me.

    I know there are a lot of scam sites out there but I tried to find a phone number to alert TomTom about this but couldn't find anything anywhere. I wish you would have a contact number where people can call, that Robot pop up thing is useless.

    Thank you
    Karen

    Hi @Kazza1,

    Many thanks for sharing your experience so that hopefully other people will not fall for this.

    I also wanted to inform you that thanks to your post we could take measures against tomtomupdate.online and that the platform is offline as of yesterday.

    Thanks again,
    Luca
  • TerryOzTerryOz Posts: 3 [Apprentice Traveler]
    edited September 2019
    There is also another website which does not sound legitimate. They seem to be changing the link often but same approach:

    tomtomupdatecenter.live

    Same approach as the rest of the comments - someone rings after you discuss your problem via chat and says they need to remotely connect to your computer. I hung up and blocked that number. Interesting in the chat they were providing links to legitimate Tom Tom sites.
  • TerryOzTerryOz Posts: 3 [Apprentice Traveler]
    The registrant for this one is in Panama as well:

    Name: tomtomupdatecenter.live
    Internationalized Domain Name: tomtomupdatecenter.live
    Registry Domain ID: 1e12b959d82f4985b059d243f3d16f77-DONUTS
    Domain Status:
    clientTransferProhibited

    Nameservers:
    ns2.uk1002.siteground.eu

    ns1.uk1002.siteground.eu

    Dates
    Registry Expiration: 2020-04-19 07:34:24 UTC
    Updated: 2019-09-04 18:19:53 UTC
    Created: 2019-04-19 07:34:24 UTC
  • dhndhn Posts: 33,312
    Superusers
    Thanks @TerryOz . Hopefully on Monday the admins here will spot your posts and notify the appropriate people at Tomtom.

    @VikramK @lampard
  • VikramKVikramK Posts: 10,454 Moderator
    Thanks @TerryOz

    I have forwarded this to the team.

    Regards
    Vikram :)
  • BaddyfingerBaddyfinger Posts: 6 [Apprentice Seeker]
    GPS Map Update is the crooks that caught me guys. Avoid at all costs.
  • HypertensionHypertension Posts: 6 [Master Traveler]
    Hi folks,

    Spent most of the day yesterday dealing with the fallout with one of these scams. My father is a pensioner but still drives a lorry to earn pennies. He relies on his professional TomTom to get himself around the country. Last week, his live traffic updates stopped working, despite him thinking he had lifetime traffic updates (which he does). He then went onto TomTom's webpage and bought a random £40 update package, which didn't work as it sounds like it wasn't for his device. So he bought another!!! This one for £30. When that one also didn't work, he Googled TomTom updates and clicked the first link. That is where his troubles began.

    From what I can tell, he then went through their live chat option, where they told him his device was corrupted and that he had 2 options. 1) to purchase a new £400 device or 2) to pay £270 for a "technician" to call him and reconfigure his device. He mentioned that he'd already spent £70 the day before on failed update packages, so they told him "they could see that so just pay the £200 difference for the device reconfiguration". This is what he did.

    Luckily for him, he paid this by bank transfer, but that didn't stop the scammer from then asking him for his credit card details. My father was intelligent enough at this point to question why they need that when he'd already made payment, to which they retorted "why, don't you trust us"???!!! They went on to say it was so they could create an account for my father, but luckily he told them he wasn't interested in an account and that was that.

    An hour or two later, somebody did indeed call him to gain access to his pc. He duly went through with it. The "technician" made comments during the process as he went through his personal files, including complimenting my father on the car he drove, and offering advice on his choice of antivirus and offering a further costly package to update that for him! He then clicked some buttons and told my father it was fixed and should now work correctly.

    Come Monday morning, in our morning chat, my father was telling me of the encounter. I only got halfway through before I told him to block his cards and brace himself for bad news. The following day I went to see him and sure enough, his PC was bricked. I can only imagine that the "technician" (at this point I wish to call him by some very insensitive names) deleted his master boot record, thus eliminating the possibility of him tracing his steps through his history. Or maybe its because they've been calling his mobile for the past two days to offer more "tech support" to his PC. Luckily for my father, the PC was handbuilt by me last year and was due an upgrade anyway, so a quick format of the drives and a quick reinstall and he was on his way. The bank has been notified, a freeze has been put on the bank account (which the bank can see contains just my fathers £200) and the bank seem able to get it back. I have a much wiser father who is now able to use a password manager and is more clued up when it comes to giving details out online. His email address has been changed and I will look to change his mobile number today.

    And yes, his device didn't need an upgrade, I believe it just needed a factory reset. Just as a precaution I did this anyway, just incase.

    So if anybody can please look into this and put pressure onto the relevent authorities, it'd be appreciated. It's a shame that most people won't even read this until AFTER a similar occurrence.

    Stay safe folks... H
  • DougLapDougLap Posts: 6,385
    Superuser
    Hi @Hypertension

    I have flagged this to @VikramK who is from Tomtom and will be back on the website tomorrow.

    Doug
  • VikramKVikramK Posts: 10,454 Moderator
    edited February 10
    Hi @Hypertension

    Sorry to hear about the bad experience. Our team is already dealing with some such scamming websites. If your father remembers the name of the website or a link that you could mention here, it will help our team to bring them down.

    Mentioning @Luca, so he can stay on top of such reports on our community.

    A few days back, I was reading this news article and wondering how search engines and social media nowadays is being used as a platform for such frauds. While our teams work hard to bring such fraudulent websites down, we anticipate some actions also to be taken by these popular search engines and social media websites.

    Regards,
    Vikram
  • ST1300_PanEuropeanST1300_PanEuropean Posts: 80 [Outstanding Wayfarer]
    edited February 10
    Kazza1 wrote: »
    ....A man called me who sounded Indian in accent...
    Y'know, there are days when I think the entire economy of modern-day India is built on Microsoft virus scams, scams like this TomTom one, and phone calls soliciting duct cleaning services.

    God help them if the undersea internet cable to India ever gets damaged, they'll all starve to death in short order. :)

    Michael
  • HypertensionHypertension Posts: 6 [Master Traveler]
    Apologies Doug as I'm spamming more than one thread here!

    https://discussions.tomtom.com/en/discussion/1111168/are-you-aware-of-scammers-at-tomtommapupdate-us?


    "Unfortunately I have completely reinstalled his PC and TBH I just cannot bring myself to trawl through his data using a data recovery tool like Ease US. I spoke with TomTom this morning and they have confirmed the original £70 transactions were indeed via them, so at least he will get that back as well. I've emailed Action Fraud to let them know of the issue.

    The emails are coming from a company claiming to be "Accurate Resolution Services" in Birmingham UK. I can see from Companies House that the company was setup in September last year, so is unlikely to be genuine. Or it may be just unfortunate that the scammers have chosen to use their company name and have downloaded their logo for use on their email headers. Either way, as a precaution, they've had a negative Google review this morning from me in the hope somebody might see it and think twice before dealing with them.

    Oh, and since writing the above post, the scammers have called him around 6 times yesterday and emailed 6 times since yesterday morning. Each time offering a "refund", no doubt to discuss how their services can be used to fix his computer...

    TomTom themselves were helpful this morning. It turns out his SN didn't have lifetime speed cams or traffic updates after all. So we've agreed to update his camera's and purchase a TMC traffic receiver cable to enable his traffic services.

    I guess we all learn from our mistakes, but this one was a very useful lesson for us... it might not cost him anything but a little time.

    Thanks again

    H
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