Unable to find route / address

AliMax66
Registered Users Posts: 5 
Master Explorer

Master Explorer
Hi I have Tom Tom go on iphone 8 - all was good until the recent upgrade, I'm have Maps 15464 installed and it appears to me version R18.5 (10.2.69). Since the upgrade I cant navigate to Solihull, Chelmsford or anywhere in Essex and parts of Liverpool . Some results are No Route Found, some are Address Not Found. it is driving me a little crazy and I am forced to use Google maps to get anywhere.
I have de-installed and re-installed.
I have de-installed and re-installed.
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Best Answer
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Hi @AliMax66
You should be able to Tap Maps then Tap Add (Bottom Right) then Select Europe and then Select Great Britain and Ireland and see more that can be dowloaded..
Currently when you Tap Maps you have Great Britain and Ireland displayed which if you Tap that lists the map within that region that you have so far downloaded. If however if you Tap Add you should be able to download more for the Great Britain and Ireland region which is split into 4 Maps.
Doug3
Answers
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Just a quick thought. Have you installed all the GB and Ireland maps?1
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@Palferman, just checked and I have UK Central maps installed - additional maps on offer are all outside of the UK. I am at a loss as it worked previously0
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Hi
@AliMax66
Tomtom Changed the Map Grouping during a recent update
I've got....
UK North
UK Central
UK South Maps installed on my iPhone....
Edit... Update
Tomtom have produced a new FAQ
Address Not Found in GO Navigation app
https://uk.support.tomtom.com/app/answers/detail/a_id/26775
ATB YFM1 -
@Palferman @YamFazMan - this is most helpful - only one problem there is no option to download these additional maps - I can only see UK Central - any ideas, I believe my app is up to date. Many thanks0
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@Palferman @YamFazMan - found it - thanks for your help much appreciated.0
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Hi @AliMax66
You should be able to Tap Maps then Tap Add (Bottom Right) then Select Europe and then Select Great Britain and Ireland and see more that can be dowloaded..
Currently when you Tap Maps you have Great Britain and Ireland displayed which if you Tap that lists the map within that region that you have so far downloaded. If however if you Tap Add you should be able to download more for the Great Britain and Ireland region which is split into 4 Maps.
Doug3 -
@DougLap @Palferman @YamFazMan - a massive thank you to all of you. I can now find Chelmsford, Solihull and all the other places. You've all been really helpful - one happy Tom Tom Go Use1