Unable to find route / address

AliMax66
AliMax66 Registered Users Posts: 5
Master Explorer
Hi I have Tom Tom go on iphone 8 - all was good until the recent upgrade, I'm have Maps 15464 installed and it appears to me version R18.5 (10.2.69). Since the upgrade I cant navigate to Solihull, Chelmsford or anywhere in Essex and parts of Liverpool . Some results are No Route Found, some are Address Not Found. it is driving me a little crazy and I am forced to use Google maps to get anywhere.

I have de-installed and re-installed.

Best Answer

  • DougLap
    DougLap Posts: 9,834
    Superuser
    Answer ✓
    Hi @AliMax66

    You should be able to Tap Maps then Tap Add (Bottom Right) then Select Europe and then Select Great Britain and Ireland and see more that can be dowloaded..

    Currently when you Tap Maps you have Great Britain and Ireland displayed which if you Tap that lists the map within that region that you have so far downloaded. If however if you Tap Add you should be able to download more for the Great Britain and Ireland region which is split into 4 Maps.

    Doug

Answers

  • Palferman
    Palferman Registered Users Posts: 129
    Supreme Navigator
    Just a quick thought. Have you installed all the GB and Ireland maps?
  • AliMax66
    AliMax66 Registered Users Posts: 5
    Master Explorer
    @Palferman, just checked and I have UK Central maps installed - additional maps on offer are all outside of the UK. I am at a loss as it worked previously :/
  • Palferman
    Palferman Registered Users Posts: 129
    Supreme Navigator
    @AliMax66,
    Just checked using UK Central only and the destinations you mentioned aren’t on it. You need to add UK North and UK South at least
  • YamFazMan
    YamFazMan Posts: 20,805
    Superuser
    edited September 2019
    Hi
    @AliMax66

    Tomtom Changed the Map Grouping during a recent update
    I've got....
    UK North
    UK Central
    UK South Maps installed on my iPhone....

    Edit... Update
    Tomtom have produced a new FAQ
    Address Not Found in GO Navigation app
    https://uk.support.tomtom.com/app/answers/detail/a_id/26775

    ATB YFM
  • AliMax66
    AliMax66 Registered Users Posts: 5
    Master Explorer
    @Palferman @YamFazMan - this is most helpful - only one problem there is no option to download these additional maps - I can only see UK Central - any ideas, I believe my app is up to date. Many thanks
  • AliMax66
    AliMax66 Registered Users Posts: 5
    Master Explorer
    @Palferman @YamFazMan - found it - thanks for your help much appreciated.
  • Palferman
    Palferman Registered Users Posts: 129
    Supreme Navigator
    @AliMax66,
    By the way if you’re planning a trip further afield, as well as the maps for wherever you may be heading you’ll need to download Ferry Connections Europe (all 3 of them, including the Arctic one)
  • DougLap
    DougLap Posts: 9,834
    Superuser
    Answer ✓
    Hi @AliMax66

    You should be able to Tap Maps then Tap Add (Bottom Right) then Select Europe and then Select Great Britain and Ireland and see more that can be dowloaded..

    Currently when you Tap Maps you have Great Britain and Ireland displayed which if you Tap that lists the map within that region that you have so far downloaded. If however if you Tap Add you should be able to download more for the Great Britain and Ireland region which is split into 4 Maps.

    Doug
  • AliMax66
    AliMax66 Registered Users Posts: 5
    Master Explorer
    @DougLap @Palferman @YamFazMan - a massive thank you to all of you. I can now find Chelmsford, Solihull and all the other places. You've all been really helpful - one happy Tom Tom Go Use :)
  • YamFazMan
    YamFazMan Posts: 20,805
    Superuser
    Hi
    @DougLap

    Thanks I've now added UK North Ireland / Ireland....

    ATB YFM
  • YamFazMan
    YamFazMan Posts: 20,805
    Superuser
    Hi
    @AliMax66

    You're welcome, glad you're sorted :)

    ATB YFM