XXL won't load the map after update by TomTom HOME
diedje1996
Posts: 2 [Apprentice Seeker]
Hey,
i',m from the netherlands and i have a xxl2009_plus_2048_black with the serial RWxxxxxxxx61
I know that tomtom won't update that model anymore, but i thought i do one last time the update en then it's done. I connected the tomtom by usb to my computer and ran the system and map update via tomtom home.
But with the restart, the tomtom is now saying 'problem with the map, you can't use this map (western europe 100309) on this device.
Sorry for the bad translation, has someone a idea to solve this problem?
Thanks
Mod edit: Please don't post private or personal information on a public forum.Thanks!
i',m from the netherlands and i have a xxl2009_plus_2048_black with the serial RWxxxxxxxx61
I know that tomtom won't update that model anymore, but i thought i do one last time the update en then it's done. I connected the tomtom by usb to my computer and ran the system and map update via tomtom home.
But with the restart, the tomtom is now saying 'problem with the map, you can't use this map (western europe 100309) on this device.
Sorry for the bad translation, has someone a idea to solve this problem?
Thanks
Mod edit: Please don't post private or personal information on a public forum.Thanks!
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Answers
Superusers
@diedje1996
Have you got a Back-up of the previous Map you can reinstall ???
ATB YFM
Great service @tomtom, could you atlease reply to this topic?
Superuser
This is a customer based forum and is here to enable fellow customers help one another.
I think you will find that having declared XXL models obsolete over 2 years ago Tomtom do not provide the facility to update your device to the last map that was available at that time.
Doug
Superusers
@Sietzes If your device does indeed have a Lifetime Map....
Check your serial number....
See... Find the model of your navigation device and what software it uses
UK...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM