XXL won't load the map after update by TomTom HOME

diedje1996

Hey,
i',m from the netherlands and i have a xxl2009_plus_2048_black with the serial RWxxxxxxxx61

I know that tomtom won't update that model anymore, but i thought i do one last time the update en then it's done. I connected the tomtom by usb to my computer and ran the system and map update via tomtom home.

But with the restart, the tomtom is now saying 'problem with the map, you can't use this map (western europe 100309) on this device.

Sorry for the bad translation, has someone a idea to solve this problem?

Thanks


Mod edit: Please don't post private or personal information on a public forum.Thanks!

YamFazMan

Hi
@diedje1996

Have you got a Back-up of the previous Map you can reinstall ???

ATB YFM

diedje1996

unfortunatelly not

Sietzes

Any luck on this? i have the exact same issue with the same model. Live time map updates.
Great service @tomtom, could you atlease reply to this topic?

DougLap

Hi @Sietzes

This is a customer based forum and is here to enable fellow customers help one another.

I think you will find that having declared XXL models obsolete over 2 years ago Tomtom do not provide the facility to update your device to the last map that was available at that time.

Doug

YamFazMan

Hi
@Sietzes

Sietzes wrote: »

(Snip) Same model, Live time map updates.
Great service @tomtom, could you at lease reply to this topic?

If your device does indeed have a Lifetime Map....
Check your serial number....
See... Find the model of your navigation device and what software it uses
UK...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________

If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

ATB YFM