TomTom GO 500: Traffic Lifetime expired 2019/08/10

Søren Midtiby

I can see that others have the same problem. (Alfred_3015)

I have made a soft reset, but it hasn't helped me.

I think, that the software on the device should be updated in some way. Correct?

How can I solve this problem?

VikramK

Hi @Søren Midtiby

Please contact customer service to get the subscriptions sorted for your GO 500.

Regards
Vikram

VikramK

Hi @Søren Midtiby

Please contact customer service to get the subscriptions sorted for your GO 500.

Regards
Vikram

Søren Midtiby

How do I "contact customer service"?
I can't find a phone number or email-address

Lochfrass

http://dk.support.tomtom.com/app/contact/locale/da_DK

Søren Midtiby

I only get a list of FAQs, but NOT a solution to my problem.

YamFazMan

Hi
@Søren Midtiby

Tomtom Support....
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

ATB YFM

Lochfrass

There is only Chat available.
Hope this link works correct.
http://dk.support.tomtom.com/app/contact/p/2983/c/4754#ChatTab
Select your Satnav and then set the Dropdown menu to"fejlfinding" then you should see the Chat icon that i shown in my first post

Søren Midtiby

I have chatted today with them and my problem has been solved!! YES!

Three days ago I sent an email, but they never answered, so CHAT is the best!

Thank you for your support!