Need to update my old TomTom

brian3284

I have the unit - I have the serial number I have the model number but I can't get any live support.
I need a telephone number for a help line. Can anyone help me please?

YamFazMan

Hi
@brian3284

See... Find the model of your navigation device and what software it uses...
Find the 1st 2 Characters of your devices Serial Number in the Search box
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

Tomtom Support United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
_____________________________

Re... Eol End of life Devices
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

ATB YFM