update problem — TomTom Community

update problem

Hi,
Does anyone have an idea how to fix the following problem. I've updated my GO40 to nav4 and when I try to update map v10.30, it starts downloading, then installing untill 100%, then checking and then I get an error that not everything is installed and the map isn't installed. I'm using a fixed cable internet connection, i don't use a proxy, don't have antivirus program running, already removed the temporary map ( so it downloaded again and tried to install it, no luck) I've restarted both pc as go40 a few times. tried different usb ports, and my SD card is the one I've always used for 3 years now.
I hope you guys have some tips or solutions.
Thanks in advance.
Tom

Best Answers

  • tomv82tomv82 Posts: 2 [Apprentice Traveler]
    Accepted Answer
    YamFazMan wrote: »
    HI
    @tomv82

    What size is your existing Micro SDHC Card ???

    On the early NAV4 devices you were allowed ONE Lifetime pre-installed
    Map... The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... Now the 8GB on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    The latest Full Europe Map is 9.13GB and wont fit....
    You need to install a Micro SDHC memory card
    The Map cannot be split across the on-board Memory and a Micro SDHC Card...The latest Full Europe Map is 9.13GB so a 8GB Memory Card is useless a 16GB or 32GB is required (32GB is the Max size Micro SDHC Card for a Tomtom device)
    If required... Maybe @VikramK or @lampard the Forum Moderators will allocated a small Map to your Account... Also see Note (1)
    The advantage of the small Map would be plenty of working space on the device and the smaller map will also act as a 'Keeper' (Don't remove the small Map)... The Small Map it will enable the device to keep running and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
    Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running
    ___________________________

    Edit...
    Note (1)... If you wish to just stick with using the internal memory Instead of using a Micro USB Card
    Tomtom have released the Europe map in different Map Cuts (Map zones)... Will any of these new Maps suit your travel requirements ???
    More information Here... https://discussions.tomtom.com/en/discussion/comment/1660206/#Comment_1660206
    ATB YFM

    Hi @YamFazMan
    I don't know why, but I tried to install everything again and suddenly it worked. It's installed now. Thanks for the help, my sd card is 32GB. So I can close my problem.

    kind regards

Answers

  • tomv82tomv82 Posts: 2 [Apprentice Traveler]
    Accepted Answer
    YamFazMan wrote: »
    HI
    @tomv82

    What size is your existing Micro SDHC Card ???

    On the early NAV4 devices you were allowed ONE Lifetime pre-installed
    Map... The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... Now the 8GB on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    The latest Full Europe Map is 9.13GB and wont fit....
    You need to install a Micro SDHC memory card
    The Map cannot be split across the on-board Memory and a Micro SDHC Card...The latest Full Europe Map is 9.13GB so a 8GB Memory Card is useless a 16GB or 32GB is required (32GB is the Max size Micro SDHC Card for a Tomtom device)
    If required... Maybe @VikramK or @lampard the Forum Moderators will allocated a small Map to your Account... Also see Note (1)
    The advantage of the small Map would be plenty of working space on the device and the smaller map will also act as a 'Keeper' (Don't remove the small Map)... The Small Map it will enable the device to keep running and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
    Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running
    ___________________________

    Edit...
    Note (1)... If you wish to just stick with using the internal memory Instead of using a Micro USB Card
    Tomtom have released the Europe map in different Map Cuts (Map zones)... Will any of these new Maps suit your travel requirements ???
    More information Here... https://discussions.tomtom.com/en/discussion/comment/1660206/#Comment_1660206
    ATB YFM

    Hi @YamFazMan
    I don't know why, but I tried to install everything again and suddenly it worked. It's installed now. Thanks for the help, my sd card is 32GB. So I can close my problem.

    kind regards
  • YamFazManYamFazMan Posts: 18,398
    Superusers
    Hi
    @tomv82

    You're welcome, glad you're sorted :)

    ATB YFM
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