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its only uk and ireland lifetime upgrades but i need europe as going to germany at 3pm. i rang for help and they told me i need a sd card because i do not have enough memory which i went out and bought and now the tom tom is telling me the memory card cannot be formatted on the device and i have to do it on a computer arghhhhhhhhhhh i have no idea what im doing )
You need a Micro SD Class 10 memory card either 16gb or mx 32gb to get the full European map on. If you have got an 8gb card then you should be able to download onto that one of the European Zones that meets your needs.
Answers
Superuser
Hopefully @VikramK or @lampard pick this up soon.
Doug
Welcome to the community!
I see that your device comes with Lifetime maps Europe. So I am unsure why you have ordered it again?
When you connect the device to MyDrive Connect it should be offered for download.
I would recommend that you contact customer service to get a refund for the recent order.
Regards
Vikram
Superusers
The status of the order must be set to "completed"
https://uk.support.tomtom.com/app/answers/detail/a_id/993/locale/en_GB
Sometimes the job was not assigned to the device. Then the support can help.
For Support Phonenumbers you can look here:
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new
Is the map offered for download when you connect the device to MyDrive Connect?
Recently there were some changes to the Europe map which allows you to install it in zones. These zones will fit easily on the internal memory.
See the last comment on this topic-https://discussions.tomtom.com/en/discussion/comment/1660206/#Comment_1660206
Regards
Vikram
Superuser
What card did you get .
You need a Micro SD Class 10 memory card either 16gb or mx 32gb to get the full European map on. If you have got an 8gb card then you should be able to download onto that one of the European Zones that meets your needs.
Doug