Can't connect my TomTom VIA 130 to my iMac

callumflett

i connect it to the imac when it is off, and try with it switched on. neither seems to work.
i have tried a factory reset . nothing changes and tomtom connect does not seem to recognise the device is connected. so i cannot update it.

Lucify

@callumflett
Are you connecting the device using the cable supplied with the device?
See here for troubleshooting advise- https://uk.support.tomtom.com/app/answers/detail/a_id/16339

callumflett

hi. sadly that did not help. the computer does not see my device when i connect it. how to i sort this out please.

callumflett

I cannot update the software on my VIA135 because the computer imac does not see the device. do i need to reinstall Tomtom home ? i have updated it but it still does not see the device, so i cannot update the device or download the map upgrades. please help. my phone number is 07710353107 thanks

callumflett

and just to confirm i am connecting the device using the cable supplied with it.

YamFazMan

Hi
@callumflett

Tomtom Home is for the old NAV2 devices
The NAV3 Via 135 Uses MyDrive Connect to update the device...
Get MDC Here... https://www.tomtom.com/en_gb/mydrive-connect/

ATB YFM