Purchased a map and it won't download

NickiR
NickiR Registered Users Posts: 1
New Seeker
Hello,

I have just purchased a map to travel around Canada. My Tom Tom is not recognised by the computer and therefore will not allow a download. How do I go about a refund as I need this for tomorrow?

Thank you in advance,

Nicki

Comments

  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @NickiR

    Welcome to the community!

    Not sure which device you have from your profile.

    If it's updated using MyDrive Connect then see the troubleshooting below:



    If it's updated using TomTom HOME and see this FAQ

    With regards to refund, you will have to contact the customer service.

    Regards
    Vikram