Purchased a map and it won't download — TomTom Community

Purchased a map and it won't download


I have just purchased a map to travel around Canada. My Tom Tom is not recognised by the computer and therefore will not allow a download. How do I go about a refund as I need this for tomorrow?

Thank you in advance,



  • VikramKVikramK Posts: 12,734 Moderator
    Hi @NickiR

    Welcome to the community!

    Not sure which device you have from your profile.

    If it's updated using MyDrive Connect then see the troubleshooting below:

    If it's updated using TomTom HOME and see this FAQ

    With regards to refund, you will have to contact the customer service.

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