I’ve followed all steps with no luck. Also spoke to staff member who sent me email instructions to reset both devices. Still zip. I emailed back, staff responded with another set of steps to Recover my device but it states if you don’t follow exact timing steps in Recovery mode you can corrupt the device. Reluctant to go ahead. Any tips. Annoyed to pay good money for a device that doesn’t tick all the boxes it portrays. I’ve used on 2 long haul road trips in Italy without phone connection. Driving from northern Italy to Spain in September and want this issue solved. Appreciate help!