MDC 'Connecting'

road2ruin

Having tried (unsuccessfully) getting help by email so hoping someone might be able to give me some pointers.

I am using the TomTom Go 5000 and earlier on in the week updated both the MyDrive Connect software and the software on the Sat Nav. I am now having issues that I cannot get MyDrive Connect to talk to the TomTom! I have tried on two separate computers and followed the troubleshooting instructions on the support page but no joy.

The TomTom 5000 screen says 'Connected to your computer' whilst the MCD software is just a spinning wheel on the 'Connecting' screen. I have logged out, restarted both the SatNav and PC but nothing works.

Can you offer any suggestions please?

VikramK

Hi @road2ruin

Welcome to the community!

I would first look if any anti-virus or a firewall is blocking the connection on the computer.

Configuring these helps in most cases. See more advise on this FAQ

Regards
Vikram

VikramK

Hi @road2ruin

Welcome to the community!

I would first look if any anti-virus or a firewall is blocking the connection on the computer.

Configuring these helps in most cases. See more advise on this FAQ

Regards
Vikram