Why sync to device as track and not route?

Davsato

ive just bought my 1st tomtom, when making a route on mydrive route planner it will only sync to my rider550 as a track which then isnt much use as it wont recalculate if you go off route. is there an option to sync as a useable route not a track?

VikramK

Hi @Davsato

Welcome to the community!

Are you sure that you have not selected the option to sync the route as a track in MyDrive web?

If NO then this could be related to a known bug.

See more information and workaround suggested by @YamFazMan @Lochfrass on this topic

Regards
Vikram

Davsato

hi Vikram,
there are no other options on mydrive except "sync to device as a track" thats why im asking

Davsato

VikramK wrote: »

Hi @Davsato
...................
See more information and workaround suggested by @YamFazMan @Lochfrass on this topic

Regards
Vikram

so..... if i turn off wifi on my 550 i can upload routes from mydrive from my phone via bluetooth AS ROUTES not tracks?

Lochfrass

Thats right.
But Note: In MyDrive you must click on "send Stops" or "send Destination".
I recommend to save the route in MyDrive anyway, so that it is easier to restore it when updating your device
The problem is that the routes are only converted to tracks when the device is connected to WIFI or USB /MyDriveConnect to the PC.

Davsato

No, that doesn't work either.
Beginning to regret swapping from garmin

YamFazMan

Hi
@Davsato

As User Lochfrass says Its a known problem... The glitch/bug is under investigation....

The fix... Turn off/Forget Wi-fi (See below)

If you are using the MyDrive Web Route planner and Send Destination or Send Stops





On the NAV5 (Wi-Fi) devices You have a problem... If Wi-Fi is enabled the 'Send Destination' or 'Send Stops' to sync a .ITN route
In the syncing process it converts the .ITN Route to a .GPX Track
According to Tomtom the reason for this is, the High Speed of the sync over Wi-Fi ???
The Fix... Forget the Wi-fi on the device....
You can't actually turnoff the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not Connecting & Syncing....
Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
Tap Modify --> Forget
Follow on-screen instructions to finish

If you want to update your device log back into the Wi-fi
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Maybe Useful....

Note.... On the Start Range of Devices, you have to connect over USB....

If you use the Save & Sync option on the MyDrive Web Route Planner
The Save & Sync option save a .GPX Track... its basicly a bread crumb track that you follow

A Route planned directly on the device is a .ITN Route, a .ITN Route uses Stops and the device plans the route between the stops... An .ITN Route will will respond to Live Traffic and any route deviations BUT an .ITN route will doggedly follow the stops in the order they were created, if you miss a stop, the device will continuously attempt to guide you to the missed stop... You have to cancel the problem stop on the device to avoid it

Using a .ITN Route planned on the MDW Route planner...
The latest version of MyDrive Web Route planner now uses 'Send Destination' or 'Send Stops' to send an .ITN Route
The MyDrive Web Route planner only sends the route to the device as a Destination... Or if you add Stops it send it as a Route (But it's is not automatically saved in MyRoutes)
If you are using .ITN route and 'Send Stops' see my workaround below





Complex Muti Stop .ITN Route Rider 400


Be Aware....
If your starting point IS NOT your present location there's a BUG
When using the 'Send Stops' option, during an "A" to "B" route transfer where 'A' IS NOT your present location... The device drops Location "A"
This bug also applies also to Multi-Stop/Waypoint routes... 'A' to 'B' to 'C' to' D' to 'E' etc...

For more info See... https://discussions.tomtom.com/en/discussion/comment/1198253/#Comment_1198253
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This is the workaround method I use....

The Tomtom MyDrive Web Route Planner....
Get it Here... https://mydrive.tomtom.com

(1).... Plan my Route with the MyDrive Web Route planner (With or Without Stops as required)

(2)... Zoom in... Place a Sacrificial stop close to the Start Icon


(4)... Choose the 'Send Stops' option... The route will sync to your device

(5)... The device will calculate your route from your 'Present location'
(5.1)... The device will calculate your route using Stops in the order that you placed the Stops in the route
(5.2)... If the planned Start of the Route is your 'Present location'... Then skip Bullet-point... (6)

(6)...When the route has calculated, Pinch zoom to the correct start of your Route (The Sacrificial Stop Icon) 'Long Tap' (Tap and hold for +1 second) on the Sacrificial Stop Icon --> A quick menu opens --> Tap the 3Dot icon --> Choose 'Use as a Starting Point'
The device will calculate your route from your new location

(7)... Saving the Route
'Quick Tap' anywhere on the Route --> A quick menu opens --> Tap the 3Dot icon --> Manage route --> Add to my Routes.... Edit the route name as required or simply Tap Add
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Note... (1) A 'Quick Tap' and 'Long Tap' of the screen gives different menu options
Note... (2) The MyDrive Web Route planner will sync a route with a Max of 20 stops

ATB YFM

David_Harrisson

Ami right in reading that "send destination" rather than "syncing with my device" sends the route as a route rather than a track?