live traffic in Toronto not working ?

elionu
elionu Registered Users Posts: 48
Renowned Wayfarer
Since last friday I can't get the live traffic, the network connection is ok.

Anyone with the same problem ?
«1

Answers

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi ellonu

    The services for your device look okay.

    Could you try the troubleshooting steps on this FAQ

    Regards
    Vikram
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    I reset to factory setting and I did a soft reset still nothing.

    I have problem to update it on My drive connect as well, it says getting ready for a while and then a message appear "our servers are very busy now"
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    is it possible the a weak battery can cause this problem ?

    But when is connected the the car should have all the power necessary for work.

    So it is not related to the battery
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @elionu

    Thanks for trying.

    At this point I would suggest that you contact customer service to report this.

    They should be able to look at the SIM status and advise further.

    Regards
    Vikram
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    thank you for your help I already contacted them they said to wait a couple of days and see if the signal come back.

    It's very strange because everything looks ok they said.
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    3syayxlv7lbh.jpg
    qjc1ppkczqa6.jpg

    this is my gps as you see the error and the circle on the right side that doesn't get the signal
  • dhn
    dhn Posts: 33,382
    Superuser
    Under Settings-->Network-->Connections, are all items showing values?
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    dhn wrote: »
    Under Settings-->Network-->Connections, are all items showing values?

    yes and status say connected
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    can be possible that my account on the server has been screwed up ?
  • dhn
    dhn Posts: 33,382
    Superuser
    Think you'll need another call to support. Perhaps reactivate SIM card.
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    dhn wrote: »
    Think you'll need another call to support. Perhaps reactivate SIM card.

    can you give me the number? I'm from Toronto
    Thanks
  • dhn
    dhn Posts: 33,382
    Superuser
    Canada (en)
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 6:00 p.m. EST
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    8l5sgssh6ivi.jpg
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    as you see everything looks ok
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    edited August 2019
    So they have problem in their servers this is what they replied me

    "we apologize for the trouble you are facing with the device. However, there is an ongoing issue with the devices and it has been escalated to the technical team already. The team is working on it, therefore, we will update you once the issue is resolved."

    I was sure of this because on my gps everything look ok.

    Any of you from Toronto has live services problems ?
  • dhn
    dhn Posts: 33,382
    Superuser
    I'm in Toronto and continue to get Live Traffic on my Go Live 1535.
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    dhn wrote: »
    I'm in Toronto and continue to get Live Traffic on my Go Live 1535.

    I have the same gps I think they screw up my account
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    still waiting the technical support for an answer
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    now It come out with error 148 what does it mean ?
  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi @elionu

    As mentioned by our support, this is an ongoing issue with TomTom Traffic not working in Canada for NAV 3 Live devices. We'll post back here once there's an update.

    Regards, lampard
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    Is NAV 3 an old technology, I do not know too much about technology.

    Is there NAV 4 now, where can I learn about NAV .

    Thanks
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    Does VIA 1535TM GPS have NAV 3 as well?

    I was looking to buy this last year because has life time live services before renew the live services subscription on my VIA 1535.
  • dhn
    dhn Posts: 33,382
    Superuser
    In the following link:

    https://www.tomtom.com/en_ca/drive/car/

    you really should be looking at the Go Comfort or 520/620 for Lifetime live services and maps.
  • elionu
    elionu Registered Users Posts: 48
    Renowned Wayfarer
    dhn wrote: »
    In the following link:

    https://www.tomtom.com/en_ca/drive/car/

    you really should be looking at the Go Comfort or 520/620 for Lifetime live services and maps.

    ok but i do not have smartphone so live services are built in the gps ?
  • dhn
    dhn Posts: 33,382
    Superuser
    On the 520/620.